Reservations Specialist
6 days ago
At Thompson Palm Springs, a member of the Hyatt collection, we are seeking a highly skilled Reservations Specialist to join our sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and providing travel advice and solutions to our guests.
Key Responsibilities:- Provide expert travel advice and solutions to guests
- Deliver exceptional customer service and ensure guest satisfaction
- Sell luxury sleeping accommodations, wellness services, and the restaurant
- Probing and suggesting the appropriate services and room product in a short booking window
- Address a diverse customer base ranging from Travel Advisors, High Net Worth family managers and individual travelers
- Create customer loyalty and enhance the guest experience
- Capture sales from incoming reservation calls and coordinate details of each reservation
- Guiding guests through all their options when selecting the most suitable accommodations based on their preferences and needs
- Complete internal reservation forms
- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
- Process Group room block, Internal Reservations and FIT reservations
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention or VIP guests
- Sales-driven representative with acute sales acumen
- Previous Luxury Consortia, Group and sales experience required – at least 2 years
- High school diploma or equivalent; additional education or hospitality-related training is a plus
- Excellent reading, writing and oral proficiency in the English language, ability to speak multiple languages or an additional language is a plus
- Must possess the utmost customer service
- Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred
- Previous experience working in a luxury environment, preferred
- Exceptional communication and interpersonal skills, with a friendly and professional demeanor
- Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations
- Capability in using resort's reservation systems and other software applications
- Attention to detail when processing reservations and handling guest information
- Ability to multitask and work effectively in a fast-paced environment
- Flexibility to work shifts, including evenings, weekends, and holidays, as required
We offer a competitive salary and benefits package, including health, dental, vision insurance eligibility after 30 days of employment, 401k retirement savings plan & company match, paid parental leave & adoption assistance program, free & discounted hotel rooms at Hyatt hotels around the world, and tuition reimbursement. Our values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
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Reservations Specialist
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Palm Springs, California, United States Hyatt Full timeReservations SpecialistThompson Palm Springs is seeking a highly skilled Reservations Specialist to join our sales team. As a key member of our team, you will be responsible for providing exceptional customer service and sales expertise to our guests.Key Responsibilities:Provide travel advice and solutions to guestsDeliver on our Thompson Luxury/lifestyle...
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Reservations Specialist
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Palm Springs, California, United States HYATT Hotels Full timeJob Title: Reservations SpecialistAt Thompson Palm Springs, a member of the Hyatt collection, we are seeking a highly skilled Reservations Specialist to join our sales team. As a key member of our team, you will be responsible for providing exceptional customer service and sales expertise to our guests.Key Responsibilities:Provide travel advice and solutions...
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Palm Springs, California, United States Thompson Palm Springs Full timeReservations SpecialistThompson Palm Springs is seeking a highly skilled Reservations Specialist to join our team. As a key member of our sales and marketing department, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience at our resort.Key Responsibilities:Provide travel advice and...
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Palm Springs, California, United States Hyatt Full timeReservations Specialist Job DescriptionAt Thompson Palm Springs, a member of the Hyatt collection, we are seeking a highly skilled Reservations Specialist to join our sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and providing personalized travel solutions to our guests.Key...
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