Exam Security Coordinator
2 weeks ago
Location: Remote
About PSI
PSI Services is a leader in delivering high-stakes assessments, providing a trusted environment for test-takers to pursue their professional aspirations. Our mission is to empower individuals to achieve their goals through innovative testing solutions that prioritize both scientific integrity and user experience. We are dedicated to fostering a diverse and inclusive workplace where every employee can thrive and contribute their unique talents.
About the Role
The Test Security Specialist plays a crucial role in overseeing the remote proctoring of computer-based assessments across the nation. This position requires adaptability in work hours to accommodate various testing schedules, including potential evening and weekend shifts.
Key Responsibilities
- Oversee the remote administration of various high-stakes examinations.
- Ensure the confidentiality and security of all assessments conducted.
- Uphold the highest standards of exam integrity.
- Document and report any incidents that occur during examinations.
- Provide regular performance reports on exam administration.
- Assist with customer service inquiries via phone and live chat as necessary.
- Communicate effectively with management at all levels.
- Perform additional duties as assigned within the Online Assessments team.
- High school diploma or equivalent is required.
- Prior experience in customer service is essential.
- Experience in a testing or proctoring environment is preferred.
- Proficiency in computer applications, particularly Microsoft Office, is necessary.
- Ability to comprehend and interpret safety guidelines and operational instructions.
- Demonstrated capability in identifying and resolving potential issues for clients.
At PSI, we pride ourselves on maintaining a transparent and equitable workplace. Our compensation packages are competitive and benchmarked against local market standards.
In addition to a competitive salary, we offer a comprehensive benefits package that includes:
- 401k/Pension/Retirement Plan with employer contributions.
- Enhanced Paid Time Off/Annual Leave.
- Medical insurance tailored to regional specifications.
- Dental, Vision, Life, and Short-Term Disability coverage for the U.S.
- Flexible Spending Accounts for U.S. employees.
- Employee Assistance Programs.
- A commitment to work/life balance.
- A dedicated Diversity, Equity, and Inclusion group driving key initiatives.
- Wellness programs and global initiatives.
- Opportunities for community engagement through volunteerism.
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