Luxury Hotel Front Desk Representative
1 day ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and amenities.
Key Responsibilities:
- Welcoming and registering guests in a friendly and professional manner
- Providing accurate and efficient service, including room assignments and key distribution
- Responding to guest inquiries and resolving issues in a timely and courteous manner
- Upselling and promoting hotel services and amenities to maximize revenue
- Maintaining a high level of knowledge of hotel facilities, services, and amenities
- Participating in safety and security training and maintaining a safe and secure environment
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Knowledge of hotel operations and services
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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