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Luxury Hotel Front Desk Representative

1 month ago

Oklahoma City, Oklahoma, United States The National Autograph Collection Full time
Job Title: Front Desk Agent Luxury Hotel

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and amenities.

Key Responsibilities:

  • Welcoming and registering guests in a friendly and professional manner
  • Providing accurate and efficient service, including room assignments and key distribution
  • Responding to guest inquiries and resolving issues in a timely and courteous manner
  • Upselling and promoting hotel services and amenities to maximize revenue
  • Maintaining a high level of knowledge of hotel facilities, services, and amenities
  • Participating in safety and security training and maintaining a safe and secure environment

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of hotel operations and services

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment