Hotel Guest Services Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent Luxury Hotel to join our team at The National Autograph Collection. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and amenities.
Responsibilities
• Provide warm and courteous greetings to guests, visitors, and staff, and ensure a high level of knowledge of the hotel, including rates, promotions, room types, and services.
• Register guests efficiently and pleasantly, and accommodate room changes as needed.
• Ensure accurate accounts for each guest checking in, and settle guest accounts upon check-out.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Participate in safety and security training, and maintain knowledge of all safety procedures.
Requirements
• Ability to clearly and pleasantly communicate in English with guests, management, and co-workers.
• Strong customer-relation skills with a total commitment to guest satisfaction.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerisms.
• Knowledge of computer keyboard and printer operation, and ability to accurately input information into computer systems.
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