Front Desk Representative

3 days ago

Oklahoma City, Oklahoma, United States Extended Stay America OKC NW Full time
Job Summary

As a Front Desk Agent at Extended Stay America OKC NW, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Guest Service: Greet and welcome guests, provide information about hotel services and facilities, and respond to guest inquiries in a friendly and courteous manner.
  • Front Desk Operations: Register guests, handle room reservations, and process check-ins and check-outs efficiently.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless hotel operations.
  • Problem-Solving: Anticipate, prevent, and resolve problems in a professional and courteous manner.
  • Teamwork: Collaborate with fellow associates and other departments to achieve hotel goals and objectives.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office suite.
Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

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