Front Desk Associate

4 weeks ago


Oklahoma City, Oklahoma, United States Extended Stay America OKC NW Full time
Job Summary

As a Front Desk Agent at Extended Stay America - Oklahoma City - Northwest, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Guest Service: Greet and welcome guests, provide information about hotel services and facilities, and resolve any issues or concerns.
  • Front Desk Operations: Register guests, handle room reservations, and process check-ins and check-outs.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless hotel operations.
  • Problem-Solving: Anticipate, prevent, and resolve problems in a professional and courteous manner.
  • Technical Skills: Familiarize yourself with the Front Desk computer system and other relevant hotel software.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and basic arithmetic functions.
What We Offer
  • Competitive Benefits: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • 401k Retirement Plan: A great opportunity to save for your future.

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