Chief Retail Adventure Guide

2 weeks ago


Richmond Heights, Virginia, United States The Orvis Company Full time
Position Overview:
Join The Orvis Company as a Senior Retail Experience Leader, where your passion for the outdoors and customer engagement will shine.

Key Responsibilities:
- Collaborate closely with the Store Manager to foster a welcoming and inclusive retail environment.
- Act as a brand ambassador, setting a positive example in a dynamic retail setting.
- Inspire your team to consistently provide outstanding customer service.
- Uphold our core values by surprising and delighting customers, taking pride in our products, and protecting the natural world we cherish.

Ideal Candidate:
- Possesses a friendly demeanor and excels at building relationships, demonstrating genuine care for customers and colleagues.
- Skilled in engaging customers and providing authentic product recommendations.
- Confident in identifying and coaching sales opportunities to enhance team performance.
- Proficient in using technology and business applications to support store operations.
- Capable of resolving customer and associate issues with sound judgment.
- Dependable and responsible for store opening and closing procedures.
- Creative with visual merchandising skills is a plus.
- Physically able to handle merchandise, including lifting up to 30 pounds and maintaining stamina on the sales floor.

What We Provide:
At The Orvis Company, we offer a unique retail career experience that emphasizes work-life balance and personal well-being. Our comprehensive benefits package includes:
- Monthly Team Incentive Program
- Employer-matched 401(k) savings plan
- Paid time off and holiday pay
- Generous employee discount and opportunities for travel credits through Orvis Adventures
- Fly Rod loaner program

We believe in the importance of recharging and connecting with nature, ensuring our Retail Guides have the support they need to thrive.

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