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Chief Operations Officer

2 months ago

Richmond, Virginia, United States Koalafi Full time

About Koalafi: At Koalafi, we envision a future where essential purchases are never delayed. Our mission is to simplify the financing process, enabling more individuals to manage significant expenses over time.

Our Impact: With over 17,000 retail partners, we seamlessly connect customers to suitable payment plans, enhancing their purchasing experience while positively reflecting on our partners' brands. Our 2 million+ customers appreciate our flexible payment options, which also provide avenues for credit improvement. Our dedicated team of 200+ professionals thrives in a dynamic environment that fosters growth and innovation.

Position Overview: We are in search of a seasoned and driven Chief Operations Officer to join our leadership team. This pivotal role will focus on operational strategy and execution, influencing the trajectory of our operational framework. We seek a strategic visionary with a strong analytical mindset, a commitment to operational excellence, and the ability to cultivate collaboration across various teams.

Key Responsibilities:

  • Leadership: Enhance daily operations to align with business goals, driving organizational efficiency and effectiveness.
  • Team Development: Build and nurture a high-performing operations team, instilling a culture of excellence and innovation.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess and enhance operational efficiency.
  • Vendor Relations: Manage relationships with external vendors, ensuring compliance with service agreements and overall company success.
  • Risk Management: Identify potential operational risks and ensure adherence to industry regulations.
  • Budget Oversight: Manage the operations budget, ensuring optimal resource allocation while maintaining quality standards.
  • Cross-Functional Collaboration: Work alongside product, engineering, marketing, and sales teams to synchronize operational strategies with business objectives.
  • Problem Resolution: Tackle operational challenges with innovative solutions, promoting a culture of continuous improvement.
  • Reporting: Create performance dashboards and present insights to senior leadership regarding operational metrics.

Candidate Profile:

  • Experience: A minimum of 10 years in operations management, preferably in fintech or highly regulated sectors.
  • Leadership Skills: Proven ability to inspire and motivate diverse teams, driving performance in a collaborative setting.
  • Analytical Skills: Strong analytical capabilities with a focus on data-driven decision-making.
  • Technical Knowledge: Familiarity with fintech products and the ability to collaborate with technical teams.
  • Strategic Insight: Demonstrated strategic thinking and planning skills, aligning operational activities with overarching business goals.
  • Project Management: Proven track record in managing complex projects and delivering results efficiently.
  • Communication: Exceptional communication skills, capable of engaging stakeholders at all levels.
  • Adaptability: Ability to thrive in a fast-paced startup environment, demonstrating flexibility and a proactive approach.

Why Join Us: A career at Koalafi offers the chance to face exciting challenges daily. We pride ourselves on a culture of innovation, trust, and ownership. Here, you will build meaningful relationships and lead projects that make a significant impact on people's lives.

Our Values:

  • Focus on what matters most.
  • Set clear expectations and deliver on them.
  • Embrace challenges to unlock potential.
  • Continuously seek improvement.
  • Collaborate effectively to achieve goals.

At Koalafi, your contributions will directly influence our products and the company's success. We offer competitive compensation and benefits to support your well-being.