IT Support Specialist

3 days ago

Brooklyn Park, Minnesota, United States Velosity Full time
IT Help Desk II Job Description

MMD Medical, a Velosity Company, is seeking an IT Help Desk II to support our manufacturing facility in Brooklyn Park, MN.

This role is responsible for providing technical assistance and guidance to employees, serving as the first point of contact for resolving technical issues with Velosity's IT services.

The IT Help Desk II will play a key role in supporting employee productivity by troubleshooting and resolving technical issues in a timely and effective manner.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and collaboratively in a fast-paced environment.

Key Responsibilities:
  • Provide technical assistance and guidance to employees via phone, email, chat, or verbal communication
  • Diagnose and troubleshoot complex technical issues promptly
  • Offer effective solutions, considering both immediate fixes and long-term stability
  • Collaborate closely with other IT team members to resolve complex issues and determine root causes
  • Escalate unresolved incidents to Level 3 support
  • Analyze recurring issues to identify underlying problems and propose preventive measures or process improvements
  • Contribute to the creation and maintenance of a knowledge base
  • Assist with software installations, upgrades, and patches
  • Troubleshoot application-related problems
  • Perform or coordinate hardware replacements or repairs as needed
  • Practice and follow change management procedures
  • Train end-users on software and system features
  • Create employee-friendly documentation, FAQs, and self-help guides
  • Develop and maintain technical documentation, manuals, and procedures
Requirements:
  • Bachelor's degree or equivalent combination of IT education and experience
  • Valid identification and the ability to work legally in the United States
  • Two years of technical support experience in an IT help desk role, with a background supporting Microsoft M365 applications in a Windows environment
Work Environment:

Velosity is a non-smoking, climate-controlled, professional injection molding facility.

The manufacturing environment may be subject to airborne contaminants and chemical odors as would be customary in an injection molding facility.

Walking and stair climbing are required within the facility.

Sitting, standing, turning the head and torso, reaching, grasping, bending, and flexing the arms, legs, wrists, and fingers are physical requirements.

Must have correctable eyesight and good depth perception.

Must be able to walk, sit, and occasionally climb and balance.

We are proud to be an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran, marital, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Velosity is an E-Verify employer.

Velosity maintains ITAR-compliant operations in our facilities.

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