Technical Support Specialist
1 week ago
A Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.
Key Responsibilities:
- Provide technical support to engineers, technicians, and product support staff via phone and email.
- Diagnose and troubleshoot technical issues, offering solutions when first-line support is unable to resolve problems.
- Debug and repair malfunctioning equipment or software.
- Report and document issues using Salesforce.
- May assist in customer training as needed.
- Support customers and users with complex or highly technical products.
Requirements:
- College degree required.
- At least 1 to two years of customer service experience in an in-bound call center.
- Proven experience in technical support or related fields.
- Strong communication skills, both written and verbal.
- Experience with diagnosing and troubleshooting technical issues in complex systems.
Working Conditions:
This is a one-year contract assignment with two shifts available: 1st 9:30am - 6pm, and 2nd shift 10:30am - 7pm. Mon-Fri. The role is on-site.
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