Technical Support Specialist
3 days ago
Job Summary: IntePros is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to field engineers, technicians, and product support personnel.
Key Responsibilities:
- Technical Support: Provide technical support to engineers, technicians, and product support staff, including diagnosing and troubleshooting issues, offering solutions when first-line support is unable to resolve problems.
- Equipment and Software Repair: Debug and repair malfunctioning equipment or software, ensuring that technical issues are resolved efficiently and effectively.
- Issue Reporting: Report and document issues using Salesforce, ensuring that all technical issues are accurately recorded and tracked.
- Customer Training: May assist in customer training as needed, providing technical expertise and support to customers and users.
- Problem-Solving: Utilize strong problem-solving skills to resolve technical issues, working independently with minimal supervision.
- CRM Experience: Familiarity with Salesforce or similar CRM platforms, with the ability to provide technical support on highly technical or sophisticated products.
Qualifications:
- Education: College degree required.
- Experience: At least 1 to two years of customer service experience in an in-bound call center, with proven experience in technical support or related fields.
- Skills: Strong communication skills, both written and verbal, with the ability to make decisions based on past experience and practical knowledge.
- Technical Skills: Extensive practical experience in diagnosing and troubleshooting technical equipment or software, with the ability to provide support on highly technical or sophisticated products.
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