Technical Support Specialist
2 weeks ago
Salary: $44,000.00
QualityIP stands out as a premier technology service provider in Northeast Ohio. Our primary focus is on delivering comprehensive IT department services, enabling clients to integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as integral parts of their operations. Through collaborative partnerships, we align tailored technology solutions with unique business goals.
Position SummaryWe are in search of a skilled and motivated HelpDesk Technician who possesses exceptional communication and technical skills. The successful candidate will be adept at conveying complex technical concepts to a variety of audiences and will thrive in a collaborative team environment.
Key Responsibilities- Rapidly evaluate and resolve client inquiries or escalate them to senior personnel.
- Support senior staff with various technical tasks.
- Deliver technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
- Respond to support tickets, emails, and phone inquiries in a timely and professional manner, resolving technical challenges or escalating as necessary.
- Install, configure, and troubleshoot computer systems, printers, and other peripherals.
- Maintain precise records of technical issues and their resolutions using ticketing systems.
- Collaborate with fellow IT staff to ensure the seamless operation of the organization's IT infrastructure.
- Assist with software and hardware upgrades and deployments.
- Educate end-users on basic IT functions and best practices.
- Conduct regular system maintenance tasks, including backups and updates.
- Basic understanding of Windows Server.
- Experience with Veeam and remote access technologies.
- Familiarity with antivirus solutions and basic Windows networking environments.
- Excellent verbal and written communication skills.
- High school diploma or equivalent; a bachelor's degree in computer science or a related field is preferred.
- Demonstrated experience as a HelpDesk Technician or in a similar capacity.
- Proficiency with Windows operating systems.
- Knowledge of computer hardware, software, networking, and troubleshooting methodologies.
- Ability to work independently and collaboratively in a dynamic environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are beneficial.
- Strong technical troubleshooting and problem-solving skills.
- Attention to detail and accuracy in documenting technical issues and solutions.
- Capability to prioritize and manage multiple tasks efficiently.
- Competitive salary based on experience.
- Medical Mutual Health Insurance with HSA options.
- Additional benefits including vision, dental, and life insurance.
- Retirement plan with company matching.
- Flexible work schedules.
- Paid Time Off (PTO).
- Reimbursement for certifications.
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