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HelpDesk Support Specialist

2 months ago

Kent, Ohio, United States Qualityip Full time
Job Description

Job Summary:

We are seeking a highly skilled HelpDesk Support Specialist to join our team at QualityIP. As a HelpDesk Support Specialist, you will be responsible for providing exceptional technical support to our customers and internal teams.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to customers and internal teams via phone, email, and remote access.
  • Ticket Management: Monitor and manage the IT HelpDesk ticket queue, ensuring that all issues are resolved in a timely and efficient manner.
  • System Administration: Ensure the smooth operation of computer systems, networks, and peripherals, including printers, scanners, and mobile devices.
  • Training and Development: Provide training and support to customers and internal teams on the use of technology systems and software.
  • Communication: Communicate effectively with customers and internal teams to resolve issues and provide technical support.

Requirements:

  • Education: High School degree or equivalent required.
  • Experience: 1-3 years of experience in a technical support role.
  • Skills: Excellent technical skills, including knowledge of Windows, Microsoft Office, and other productivity software.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Benefits:

  • Competitive Salary: We offer a competitive salary and benefits package, including medical insurance, retirement plan, and paid time off.
  • Professional Development: We invest in our employees' professional development, providing training and opportunities for growth and advancement.
  • Collaborative Environment: We foster a collaborative and supportive work environment, where employees can thrive and contribute to our success.