Technical Application Specialist

5 days ago

Kent, Ohio, United States Thermo Fisher Scientific Full time
Job Description

As a Technical Application Specialist I at Thermo Fisher Scientific, you will play a critical role in providing exceptional customer service and training to our clients. Your expertise will ensure smooth operation and contribute to our mission of improving global health and safety.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and in-person support, covering hardware, software, and system operations.
  • Assess customer inquiries and complaints, providing technical support to resolve them with outstanding follow-up to guarantee customer happiness.
  • Deliver comprehensive operator training for our instrument systems, both in our Home-office training lab and on-site at customer locations.
  • Perform performance qualifications (start-up verifications) on newly installed instruments, including ImmunoCAP and EliA markers, as well as software upgrades.
  • Discuss result discrepancies with appropriate lab personnel and provide solutions.
  • Apply your knowledge as a technical specialist lead to ensure flawless operation and customer happiness.
  • Be prepared for short-notice trips to troubleshoot reagent, instrument, and software quality issues, presenting solutions to lab personnel.
Requirements
  • Bachelor's degree in a biological science, or equivalent experience.
  • Medical Laboratory Scientist or Clinical Laboratory Scientist certification.
  • Clinical laboratory experience is highly preferred, and training experience is desired.
  • Mechanical knowledge and abilities regarding instrumentation are preferred.
  • Demonstrates clear and concise communication skills, capable of interacting with a diverse population of internal and external contacts.
  • Customer-centric approach.
  • Strong digital literacy.
  • Ability to travel up to 30%.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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