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HelpDesk Support Specialist

2 months ago

Kent, Ohio, United States Qualityip Full time
Job Description

Job Title: HelpDesk Support Specialist

Job Summary:

QualityIP is seeking a highly skilled HelpDesk Support Specialist to join our team. As a HelpDesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients and internal teams.

Key Responsibilities:

  • Technical Support: Provide technical support to clients and internal teams via phone, email, and remote access.
  • Ticket Management: Manage and resolve technical issues in a timely and efficient manner.
  • Communication: Communicate effectively with clients and internal teams to understand and resolve technical issues.
  • Problem-Solving: Analyze and resolve complex technical issues using analytical and problem-solving skills.
  • Collaboration: Collaborate with internal teams to ensure seamless technical support and resolution of technical issues.
  • Documentation: Maintain accurate and detailed documentation of technical issues and resolutions.

Requirements:

  • Education: High School degree or equivalent required.
  • Experience: 1-3 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and knowledge of technical software and hardware.

Benefits:

  • Competitive Salary: $37,440.00-$40,000.00 per year.
  • Medical Mutual Health Insurance: With HSA and ancillary benefits.
  • John Hancock Retirement Account: Simple IRA with 3% company match.
  • Flexible Schedule: Ability to work in a flexible schedule.
  • Paid Time Off: Accrued paid time off for vacation and sick leave.
  • Training Reimbursement: 100% company-paid course materials and testing fees.
  • Company Apparel: Provided at no cost.