Technical Support Specialist

1 week ago


Kent, Ohio, United States IntePros Full time
Technical Support Specialist Job Description

A Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.

Key Responsibilities:

  • Provide technical support to engineers, technicians, and product support staff via phone and email.
  • Diagnose and troubleshoot technical issues, offering solutions when first-line support is unable to resolve problems.
  • Debug and repair malfunctioning equipment or software.
  • Report and document issues using Salesforce.
  • May assist in customer training as needed.
  • Support customers and users with complex or highly technical products.

Requirements:

  • College degree required.
  • At least 1 to two years of customer service experience in an in-bound call center.
  • Proven experience in technical support or related fields.
  • Strong communication skills, both written and verbal.
  • Experience with diagnosing and troubleshooting technical issues in complex systems.

Work Environment:

This is a one-year contract assignment with two shifts available: 1st 9:30am - 6pm, and 2nd shift 10:30am - 7pm. Mon-Fri. The role is on-site.

Apply now to join IntePros as a Technical Support Specialist and take the first step towards a rewarding career in technical support.



  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have experience in diagnosing, troubleshooting, and repairing technical equipment and software.Key Responsibilities:Provide technical...


  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have experience in diagnosing, troubleshooting, and repairing technical equipment and software.Key Responsibilities:Provide technical...


  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.Key Responsibilities:Provide...


  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.Key Responsibilities:Provide...


  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.Key Responsibilities:Provide...


  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.Key Responsibilities:Provide...


  • Kent, Ohio, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to provide assistance to field engineers, technicians, and product support personnel at IntePros in Portage, MI. The ideal candidate will have extensive practical experience in diagnosing and troubleshooting technical equipment or software.Key Responsibilities:Provide...


  • Kent, Ohio, United States Procom Full time

    Senior Technical Support SpecialistWe are seeking an experienced Senior Technical Support Specialist to provide advanced technical assistance to our field engineers, technicians, and product support personnel.This role is crucial in resolving complex technical issues and ensuring the smooth operation of our equipment and software.Key Responsibilities:Provide...


  • Kent, Ohio, United States Procom Full time

    Senior Technical Support SpecialistWe are seeking an experienced Senior Technical Support Specialist to provide advanced technical assistance to our field engineers, technicians, and product support personnel. This role is crucial in resolving complex technical issues and ensuring the smooth operation of our equipment and software.Key...


  • Kent, Ohio, United States IntePros Full time

    Job Summary: IntePros is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to field engineers, technicians, and product support personnel.Key Responsibilities:Technical Support: Provide technical support to engineers, technicians, and product...


  • Kent, Ohio, United States Dover Full time

    Dover - Sales & Marketing [Field Technician / Maintenance Mechanic] **Job Summary:**As a Field Service Technician at Dover, you will provide top-notch technical support for equipment, including plastic pelletizing systems, polymer pumps, and filtration systems.**Key Responsibilities:*** Provide on-site and off-site technical support to ensure optimal...


  • Kent, Ohio, United States Qualityip Full time

    Job OverviewSalary: $44,000.00QualityIP stands out as a premier technology service provider in Northeast Ohio. Our primary focus is on delivering comprehensive IT department services, enabling clients to integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as integral parts of their operations....


  • Kent, Ohio, United States Thermo Fisher Scientific Full time

    Job DescriptionAs a Technical Application Specialist I at Thermo Fisher Scientific, you will play a critical role in providing exceptional customer service and training to our clients. Your expertise will ensure smooth operation and contribute to our mission of improving global health and safety.Key ResponsibilitiesProvide technical assistance to customers...


  • Kent, Ohio, United States Qualityip Full time

    Job OverviewQualityIP is seeking an experienced Onsite Technician to deliver high-quality technical support to our clients and maintain the efficiency of their technology infrastructure.Key ResponsibilitiesProvide multi-tiered onsite technical support to clients as scheduled or in response to service requests.Diagnose, troubleshoot, and resolve hardware and...


  • Kent, Ohio, United States Qualityip Full time

    Job DescriptionJob Title: HelpDesk Support SpecialistJob Summary:QualityIP is seeking a highly skilled HelpDesk Support Specialist to join our team. As a HelpDesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients and internal teams.Key Responsibilities:Technical Support: Provide...


  • Kent, Ohio, United States Qualityip Full time

    Job DescriptionJob Summary:We are seeking a highly skilled HelpDesk Support Specialist to join our team at QualityIP. As a HelpDesk Support Specialist, you will be responsible for providing exceptional technical support to our customers and internal teams.Key Responsibilities:Technical Support: Provide timely and effective technical support to customers and...


  • Kent, Ohio, United States Kent City School District Full time

    Job Summary: We are seeking a highly skilled Intervention Specialist to join our team at Kent City School District. As an Intervention Specialist, you will play a critical role in supporting students with mild/moderate or moderate/intensive needs.Key Responsibilities:Develop and implement individualized intervention plans to support student learning and...


  • Kent, Ohio, United States Sevita Full time

    About SevitaSevita is a leading provider of home and community-based specialized health care. Our mission is to provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.Our TeamWe believe that every person has the right to live well and...


  • Kent, Ohio, United States Qualityip Full time

    Job Title: Helpdesk TechnicianWe are seeking a skilled and experienced Helpdesk Technician to join our team at QualityIP. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to our clients, resolving issues and escalating them to senior technicians when necessary.Key Responsibilities:Diagnose and resolve client...


  • Kent, Ohio, United States Ascension Full time

    About Our CommunityAt ProMed Pediatrics at Portage, part of Ascension Living, we strive to provide a supportive and inclusive environment for our residents. Our community offers a range of services and amenities designed to promote independence, comfort, and well-being.Job SummaryWe are seeking a skilled and compassionate Medical Support Specialist to join...