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Helpdesk Support Specialist

2 months ago

Kent, Ohio, United States Qualityip Full time
Job Title: Helpdesk Technician

We are seeking a skilled and experienced Helpdesk Technician to join our team at QualityIP. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to our clients, resolving issues and escalating them to senior technicians when necessary.

Key Responsibilities:
  • Diagnose and resolve client issues in a timely and professional manner
  • Support senior-level IT staff in various tasks and projects
  • Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
  • Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
  • Install, configure, and troubleshoot computer systems, printers, and other peripherals
  • Accurately document technical issues and resolutions in the ticketing system
  • Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
  • Assist in the deployment and upgrade of software and hardware
  • Educate end-users in basic IT functions and best practices
  • Conduct regular system maintenance tasks, such as backups and software updates
Requirements:
  • Fundamental understanding of Windows Server
  • Experience with remote access technologies
  • Knowledge of antivirus software and basic Windows networking
  • Strong verbal and written communication skills
  • High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
  • Proven experience as a HelpDesk Technician or in a similar role
  • Proficiency in Windows operating systems
  • Competency in computer hardware, software, networking, and troubleshooting
  • Ability to work both independently and as part of a team in a fast-paced environment
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
  • Strong technical troubleshooting and problem-solving skills
  • Meticulous attention to detail in documenting technical issues and solutions
  • Ability to prioritize and effectively manage multiple tasks
Cultural Fit:

We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.

Benefits:
  • Medical Mutual health insurance with HSA & ancillary benefits.
  • John Hancock Retirement Account - Simple IRA with 3% company match.
  • Flexible schedule.
  • Paid Time Off.
  • Training reimbursement - 100% company-paid course materials and testing fees.
  • Company apparel provided at no cost.