Customer Account Liaison

7 days ago


Olathe, Kansas, United States TT Electronics Full time

Job Summary

The Customer Account Manager is the primary point of contact for our existing customers, involved from proposal through product development and full rate production. This role oversees the execution of contracts and manages customer relationships, collaborating with internal teams to deliver quality products on time and on budget.

Key Responsibilities

  • Act as the customer advocate internally, communicating the voice of the client directly to key stakeholders within TT Electronics' divisions and businesses, driving alignment on customer pain points.
  • Plan and lead customer on-site visits to meet company policies and regulations.
  • Manage booking and revenue forecasts in line with SIOP and Pipeline reviews.
  • Interface with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
  • Negotiate contracts and contract changes.
  • Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
  • Develop new opportunities outside of Business Development scope of work.
  • Collaborate with Business Development, Engineering, Program Management, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
  • Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
  • Communicate progress/status of accounts to internal and external stakeholders.

Requirements

  • Bachelor's Degree in a related field (business, finance, preferred).
  • One to three years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
  • Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
  • Experience with Epicor and/or Salesforce strongly preferred.
  • Experience in the Aerospace and Defense industry a plus.
  • Computer proficiency - Intermediate level in Microsoft Office.
  • Commitment to work with a hands-on approach in a team atmosphere is required.
  • This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.

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