Customer Service Representative

6 days ago


Olathe, Kansas, United States MCKEEVER ENTERPRISES INC Full time
About the Role

MCKEEVER ENTERPRISES INC is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Greet and Assist Customers: Provide a warm and welcoming greeting to each customer, making eye contact and thanking them for their business.
  • Deliver a Positive Shopping Experience: Ensure that customers receive a friendly, helpful, and easy shopping experience that meets their expectations.
  • Project a Professional Image: Maintain a professional appearance and demeanor at all times, adhering to our company's dress code and policies.
  • Process Customer Orders: Accurately and efficiently scan and process customer orders in accordance with company standards and policies.
  • Offer Carryout Service: Provide carryout service to customers as needed.
  • Handle Customer Transactions: Process customer transactions, including handling coupons, charge accounts, checks, debit/credit cards, WIC, food stamps, and other forms of payment.
  • Maintain Store Security: Ensure that all store security procedures are followed and maintained in accordance with company policies and procedures.
  • Communicate with Customers: Communicate new policies or promotional programs to customers and provide information on store products and services.
  • Assist with Store Operations: Assist with various store operations, including maintaining a clean and organized store environment.
Requirements
  • Strong Communication Skills: Possess excellent communication skills, both verbal and written.
  • Exceptional Customer Service Skills: Demonstrate a high level of customer service skills, including the ability to handle customer complaints and concerns.
  • Reliability and Integrity: Be reliable and demonstrate a high level of integrity and professionalism in all interactions.
  • Basic Math Skills: Possess basic math skills, including the ability to count money and make change.
  • Physical Demands: Be able to stand for long periods of time, walk, bend, twist, and reach, as well as lift up to 10 pounds and occasionally lift up to 36 pounds.


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