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Customer Relationship Manager

2 months ago

Olathe, Kansas, United States TT Electronics Full time
Job Summary
The Customer Account Manager is responsible for managing customer relationships and ensuring the delivery of quality products on time and on budget. They will collaborate with internal teams including Business Development, Program Management, Engineering, Operations, Quality, and Finance to meet customer requirements.

Main Responsibilities:
  • Act as the customer advocate internally, ensuring their needs are met and expectations are exceeded.
  • Plan and lead customer visits to build strong relationships and identify new business opportunities.
  • Manage booking and revenue forecasts to drive business growth and profitability.
  • Develop and implement marketing and sales strategies to increase customer engagement and loyalty.
  • Negotiate contracts and agreements that meet the needs of both the company and the customer.
  • Provide regular production updates to customers, ensuring they are informed and satisfied with the delivery of products.
  • Collaborate with cross-functional teams to ensure seamless communication and execution of customer projects.
  • Maintain data integrity and accuracy, ensuring that customer information is up-to-date and secure.
  • Communicate account progress to stakeholders, including senior management and other relevant teams.

Requirements:
  • Bachelor's Degree in a related field, such as Business Administration or Marketing.
  • Previous experience in Inside Sales or Customer Service, preferably in a similar industry.
  • Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
  • Proficiency in Microsoft Office, with a strong understanding of data analysis and reporting tools.

About TT Electronics:
We are a leading technology company that solves complex challenges for a sustainable world. We value diversity and equality of opportunity for all, and are committed to creating an inclusive work environment where everyone can thrive.