Customer Service Manager

1 week ago


Olathe, Kansas, United States LHH Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LHH. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and driving business growth.

Key Responsibilities
  • Customer Service: Handle a high volume of inbound calls, complete outbound calls for collections and revenue-driven promotions, assist with accounts receivable and collections, take payments, and assist with billing questions.
  • Team Leadership: Lead and mentor a team of customer service representatives, manage reporting, and track key performance indicators (KPIs).
  • Customer Engagement: Monitor customer reviews, handle incoming calls, and provide exceptional customer service.
  • Training and Development: Assist with peer coaching and training, act as a mentor for new hires and current team members, and handle escalations and resolve customer issues efficiently.
Requirements
  • Education: High School diploma or G.E.D.
  • Experience: 3+ years of customer service experience, ideally within a call center or high-volume call setting, and experience leading or supervising a team of customer service professionals.
  • Skills: Assertive team player with a positive attitude, high energy level, ability to establish rapport and build relationships with customers, excellent interpersonal and communication abilities, good negotiation and closing skills, solid organizational skills, and good problem-solving and reasoning skills.
  • Technical Skills: Basic computer skills and MS Office package.
Work Environment

This is a full-time position working on-site in a fast-paced customer service environment. The ideal candidate will have a high level of integrity, proper listening skills, and a command of the English language.

Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


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