Customer Service Ambassador

20 hours ago


Olathe, Kansas, United States Overheaddoortopeka Full time

**Job Summary**

Overheaddoortopeka is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our National Accounts Facilities team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Triage incoming calls from customers and work with them to understand their needs and schedule the appropriate service.
  • Promote all products and services, and quote accurate pricing when necessary.
  • Gather information from customers to ensure accuracy for our technicians.
  • Enter detailed information in the service ticket to match the best qualified technician to the customer's need.
  • Represent the company in a professional manner with good customer service and verbal communication skills.
  • Maintain and promote a positive attitude toward customers regardless of the circumstances.

**Requirements:**

  • High school diploma or GED required.
  • Two (2) years of customer service experience, or administrative work preferred.
  • Ability to work independently with little supervision.
  • Ability to work in a fast-paced environment, with the ability to re-prioritize tasks.
  • Excellent verbal and written communication skills.
  • Proficiency with technical applications, including Microsoft Office Suites.

**Benefits:**

  • Competitive base pay.
  • Medical, dental, and vision options.
  • 401k retirement plan + match.
  • Paid time off plan.
  • And more

**Equal Opportunity Employer:**

Overheaddoortopeka is an equal opportunity employer and welcomes applications from diverse candidates.



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