Technical Support Specialist
6 days ago
Job Summary:
Sunrise Systems is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for managing Jira tickets, communicating with clients, and maintaining accurate documentation.
Key Responsibilities:
- Manage Jira Tickets: Monitor and update the status of tickets as required, ensuring timely resolution and customer satisfaction.
- Client Communication: Communicate with clients in a professional manner to obtain additional information when necessary, building strong relationships and trust.
- Documentation: Maintain accurate and up-to-date documentation of all tickets processed, ensuring seamless knowledge transfer and process improvement.
- Process Improvement: Continuously evaluate and improve processes to increase efficiency, reduce ticket volume, and enhance customer experience.
- Collaboration: Work closely with internal teams to ensure seamless ticket management and resolution, fostering a culture of collaboration and teamwork.
Requirements:
- Technical Skills: Proficiency in Jira and other relevant technical tools.
- Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information to clients and internal stakeholders.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
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