Technical Support Specialist
2 weeks ago
Position: Technical Support Specialist
Location: Secaucus, NJ
Employment Type: Contract
Work Arrangement: Onsite
Contract Duration: 12+ Months
Compensation: $33-33/hr
Role Overview:
We are looking for a committed professional with 4 to 7 years of experience to join our team at AdvantEdge. The ideal candidate will possess a robust background in Service Desk operations, Field Services, and Remote Desktop Support.
Key Responsibilities:
- Deliver assistance to users regarding computer systems and software applications.
- Provide both hands-on and remote support for computer installations, upgrades, and software functionality.
- Conduct general training sessions for relevant software and hardware.
- Address client inquiries and provide technical assistance.
- Troubleshoot hardware and software complications.
- Set up desktop hardware directly or provide guidance.
- Assist in the installation of software and updates to operating systems.
- Maintain logs of support activities.
Essential Qualifications:
- Strong background in Service Desk, Field Services, and Remote Desktop Support.
- Experience in analyzing and interpreting geospatial data.
- Proficiency in geospatial software and tools.
- Excellent troubleshooting and problem-solving capabilities.
- Strong communication and teamwork skills.
- Experience in maintaining and updating geospatial databases.
- Ability to conduct training sessions for end-users.
- Attention to detail and commitment to data accuracy.
- Proactive in identifying and resolving technical challenges.
- Able to work independently as well as collaboratively.
- Commitment to ongoing learning and professional growth.
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