Technical Support Specialist

2 weeks ago


Secaucus, New Jersey, United States AdvantEdge Full time

Position: Technical Support Specialist

Location: Secaucus, NJ

Employment Type: Contract

Work Arrangement: Onsite

Contract Duration: 12+ Months

Compensation: $33-33/hr

Role Overview:

We are looking for a committed professional with 4 to 7 years of experience to join our team at AdvantEdge. The ideal candidate will possess a robust background in Service Desk operations, Field Services, and Remote Desktop Support.

Key Responsibilities:

  • Deliver assistance to users regarding computer systems and software applications.
  • Provide both hands-on and remote support for computer installations, upgrades, and software functionality.
  • Conduct general training sessions for relevant software and hardware.
  • Address client inquiries and provide technical assistance.
  • Troubleshoot hardware and software complications.
  • Set up desktop hardware directly or provide guidance.
  • Assist in the installation of software and updates to operating systems.
  • Maintain logs of support activities.

Essential Qualifications:

  • Strong background in Service Desk, Field Services, and Remote Desktop Support.
  • Experience in analyzing and interpreting geospatial data.
  • Proficiency in geospatial software and tools.
  • Excellent troubleshooting and problem-solving capabilities.
  • Strong communication and teamwork skills.
  • Experience in maintaining and updating geospatial databases.
  • Ability to conduct training sessions for end-users.
  • Attention to detail and commitment to data accuracy.
  • Proactive in identifying and resolving technical challenges.
  • Able to work independently as well as collaboratively.
  • Commitment to ongoing learning and professional growth.

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