Family Support Advocate

1 week ago

Sacramento, California, United States Hope Cooperative (aka TLCS, Inc.) Full time
Job Description

Are you a dedicated individual with a strong desire to assist others and create a positive impact in the community? Hope Cooperative is a nonprofit organization focused on transitioning individuals from instability to permanent supportive housing, mental health services, substance-use rehabilitation, and essential life skills.

We are expanding our efforts and seeking passionate individuals to contribute their skills and knowledge to our mission of addressing homelessness in our community. Your expertise can help transform and empower the lives of those facing mental health challenges, promoting independence and preventing homelessness.

Position Title: Family Support Advocate

Program(s) and Location: New Direction (Howe Ave)

Schedule: Full-time non-exempt, 40 hours/week, Monday - Friday 8:00 am - 4:30 pm, with potential evening and weekend shifts.

Compensation: $21.87/hour - $22.97/hour based on experience and education.

Benefits: HOPE Cooperative (aka TLCS, Inc.) provides a comprehensive benefits package, which may include:

  • 21 PTO days annually (4 weeks & 1 day)
  • 26 PTO days after 5 years (5 weeks & 1 day)
  • 6 days of paid sick leave
  • 11 paid holidays
  • 1 Personal Day
  • Leadership Development opportunities
  • Reimbursement programs
  • Eligibility for Government Loan Forgiveness Programs
  • Employer-paid health insurance for employees and dependents
  • HSA Contributions
  • Flexible Spending Account options
  • 401k matching
  • Transfer of Sick Time to PTO Hours
  • PTO Cash Out options
  • Voluntary Dental, Vision, Life, Accident, and Disability Insurance
  • Employee Assistance Program
  • Regular wage step increases
  • Flexible start/end times for certain roles
  • Company-provided iPhone with unlimited data and laptop for select positions
  • Clinical Supervision towards licensure (for eligible positions)
  • CEU days and allowances for specific roles
  • Annual staff appreciation events and awards
  • Annual Gift Card Program
  • Referral Bonuses

All benefits are subject to change and governed by eligibility guidelines in the Employee Handbook. This summary provides an overview of available benefits and should not be interpreted as a formal offer of employment.

Position Overview:

The Family Support Advocate will be an integral part of a multi-disciplinary team, delivering peer and family support in collaboration with Personal Service Coordinators. This role focuses on assisting clients in accessing program services and community resources to enhance their well-being.

The Advocate will exemplify personal recovery and coping skills, serving as a role model while helping clients develop their own coping strategies and wellness plans that align with their cultural values. Advocacy for clients' choices and voices is a key component of this position.

Key Responsibilities:

  1. Provide support to clients and family members through active listening, empathy, and fostering a message of hope and recovery.
  2. Collaborate with Personal Service Coordinators, Team Coordinators, Clinicians, and Medical staff to coordinate and deliver services for clients.
  3. Observe, assess, and refer clients regarding mental health symptoms, physical health issues, and substance use concerns.
  4. Assist clients and family members in connecting with community resources as outlined in the client plan.
  5. Help clients create and adhere to personalized wellness plans tailored to their needs.
  6. Support clients in developing independent living skills, including household management, budgeting, and medication management.
  7. Provide transportation assistance as needed.
  8. Engage with clients and family members in various community settings to ensure continuity of care.
  9. Facilitate social, cultural, educational, and recreational group activities.
  10. Complete all required documentation accurately and promptly.
  11. Act as a Mandated Reporter for suspected abuse or neglect of vulnerable populations.

Qualifications:

  • Personal experience as a mental health consumer or as a family member of a mental health consumer.
  • Experience with Medi-Cal billing is preferred.
  • Experience working with individuals facing substance abuse challenges, particularly those with co-occurring disorders, is highly desirable.
  • Familiarity with 12-Step Programs or personal experience in substance abuse recovery is advantageous.

Certificates and Licenses:

  • Possession of a valid California Driver's License and current vehicle insurance.
  • A minimum of 3 years of driving experience is required.
  • CPR and First Aid certification must be obtained within the first six months of employment.
  • Completion of Pro-Act training and certification within the first year of employment is mandatory.

Skills and Requirements:

  • Ability to pass background checks from various agencies.
  • Willingness to work overtime as needed.
  • Availability for after-hours duty on a rotational basis.

Hope Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds to apply.

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