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Strategic Customer Success Lead

2 months ago

New York, New York, United States Wunderkind Full time
About the Role

We are seeking a highly skilled and experienced Strategic Customer Success Lead to join our team at Wunderkind. As a key member of our customer success team, you will be responsible for driving business growth and ensuring customer satisfaction.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with senior leaders at our largest clients, providing strategic guidance and support to drive business growth.
  • Business Development: Identify new business opportunities and develop strategies to drive revenue growth.
  • Account Management: Manage and grow existing client relationships, ensuring high levels of customer satisfaction and retention.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and drive business results.
Requirements
  • Experience: 2+ years of experience in customer success, account management, or a related field.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Business Acumen: Strong understanding of business operations and the ability to develop and implement strategic plans to drive growth.
  • Technical Skills: Proficiency in CRM software and other relevant tools.
What We Offer
  • Competitive Salary: A competitive salary range of $60,000-$90,000, depending on experience.
  • Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.