Strategic Customer Success Manager
2 days ago
We are seeking a highly motivated and experienced Strategic Customer Success Manager to join our fast-growing Customer Success team. As a key member of our team, you will be responsible for building strong relationships with marquee logos within our key enterprise accounts.
Your primary focus will be on developing and executing success plans specifically designed for our strategic customers. You will work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and drive customer engagement.
Key Responsibilities- Develop and execute success plans for strategic customers
- Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy
- Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services
- Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers
- Establish and grow a customer advocacy program within strategic customers
- 5+ years in a customer success role, with a proven track record in working with global enterprise clients
- Experience with business development, specifically exploring use cases and new applications for a software product
- Proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives
- Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers
- Strong affinity with the software industry and understanding of B2B relationships
- Excellent salary
- Flexible paid time off
- Comprehensive medical and dental coverage
- 401K match
- Paid parental leave
- Stock participation plan
- Company-sponsored lunch
- Hybrid mode of work
- Being part of one of the fastest-growing scale-ups in the Netherlands
- Make an impact by disrupting the finance industry with us
- A flexible and growing organization with lots of opportunities to learn and develop
- International working environment, with a team of friendly and driven colleagues
- Access to OpenUp and Talkspace, the mental health and wellness platform
- Multiple social activities for team building
- 30-minute intro call with the Recruiter
- 30-minute call with the hiring manager
- 60-minute assessment with hiring manager & Executive of CS
- Final chat with the CS Team
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