Strategic Customer Success Manager
2 days ago
MongoDB is seeking a highly skilled and experienced Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our strategic customer base.
Key Responsibilities- Work closely with customers to understand their technical and business needs, and develop strategic plans to drive customer success and growth.
- Act as a trusted advisor to customers, providing guidance on MongoDB best practices and technical strategies to optimize their technology environment.
- Collaborate with internal teams, including Sales, Professional Services, and Product Engineering, to ensure seamless customer experiences and drive business outcomes.
- Develop and execute account plans to mitigate risk and drive growth across customer portfolios.
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts.
- Manage relationships with Sales Leadership and Account Executives in your territory, including reporting on business performance and training on best practices.
- 9+ years of experience in a Customer Success, Account Management, or Client Services role.
- Proven track record of driving customer success and growth in a technical account management role.
- Strong technical skills and ability to understand complex technical concepts.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to work autonomously and make key decisions to drive customer outcomes.
MongoDB offers a competitive salary range of $101,000-$198,000 USD, as well as a comprehensive benefits package, including equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings.
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