Lead Customer Success Strategist

2 months ago

New York, New York, United States Optimize Partners Full time

About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to enhance our team.

Position Overview: As a Senior Customer Success Manager, you will be pivotal in ensuring our enterprise clients derive maximum value from our offerings.

Key Responsibilities:
  • Collaborate closely with a select group of strategic enterprise clients to ensure they realize substantial benefits from our software solutions.
  • Develop a comprehensive understanding of client goals and requirements to facilitate optimal platform utilization.
  • Design strategic roadmaps and change management initiatives to promote user engagement and process enhancement.
  • Build and nurture robust relationships with key stakeholders, including senior executives.
  • Serve as the primary contact for swiftly addressing customer inquiries and challenges.
  • Prioritize high levels of customer satisfaction and retention.
  • Act as a representative of our brand, identifying potential growth avenues within client accounts and working with the account management team to explore upselling opportunities.
  • Track and analyze customer health metrics and usage patterns.
  • Collaborate with service teams to ensure smooth onboarding for new clients.
  • Provide guidance and training to new members of the Customer Success team.
Qualifications:
  • A minimum of 5 years of experience in Customer Success, consulting, or account management within a SaaS environment.
  • Demonstrated success in fostering customer engagement and achieving high adoption rates.
  • Bachelor's degree in business administration, engineering, computer science, or a related discipline; a Master's degree is advantageous.
  • Proven ability to cultivate relationships with both internal and external stakeholders.
  • A positive demeanor, self-driven, and committed to customer success.
  • Experience in business transformation and process improvement initiatives is beneficial.
  • Skilled in leading executive meetings and workshops.
Benefits:
  • Comprehensive Health, Vision, and Dental Insurance.
  • 401(k) retirement savings plan with employer matching.
  • Generous Paid Time Off policy.

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