Strategic Customer Success Director

2 weeks ago


New York, New York, United States DataSnipper Full time
About the Role

We are seeking a highly skilled Strategic Customer Success Manager to join our fast-growing Customer Success team. As a key member of our team, you will be responsible for building strong relationships with our key enterprise accounts and driving customer value and outcomes.

About DataSnipper

DataSnipper is a leading provider of intelligent automation solutions for the audit and finance industries. With a strong presence in 125+ countries and offices in Kuala Lumpur, Amsterdam, and New York, we are disrupting the finance industry with our innovative solutions.

Key Responsibilities
  1. Enterprise Account Planning: Develop and execute success plans for our strategic customers, working closely with Sales, Marketing, and Product teams to drive customer engagement.
  2. Business Development: Explore new use cases and value propositions, and work closely with our Product team to optimize the product roadmap for new users.
  3. Relationship Management: Cultivate and nurture relationships with key stakeholders across complex global customers, understanding their business goals, challenges, and technology needs.
  4. Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services, collaborating closely with other GTM teams.
  5. Customer Advocacy: Establish and grow a customer advocacy program within strategic customers, leveraging success stories and testimonials to highlight the impact of DataSnipper's solutions.
  6. Process Improvement: Create and optimize processes for the enterprise accounts team and beyond.
Requirements
  • 5+ years of experience in a customer success role, with a proven track record in working with global enterprise clients.
  • Experience with business development, specifically exploring use cases and new applications for a software product.
  • Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives.
  • Demonstrate strong project and time management skills, with the ability to self-start, own tasks, and deliver successful results for customers.
  • Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers.
  • Strong affinity with the software industry and understanding of B2B relationships.
  • Full working proficiency in English, other language(s) a plus.
What We Offer
  • Excellent salary.
  • Flexible paid time off.
  • Comprehensive medical and dental coverage.
  • 401K match.
  • Paid parental leave.
  • Stock participation plan.
  • Company-sponsored lunch.
  • Hybrid mode of work (at least 3 days onsite in our New York City office).
  • Being part of one of the fastest-growing scale-ups in the Netherlands.
  • Make an impact by disrupting the finance industry with us.
  • A flexible and growing organization with lots of opportunities to learn and develop.
  • International working environment, with a team of friendly and driven colleagues.
  • Access to OpenUp and Talkspace, the mental health and wellness platform.
  • Multiple social activities for team building.
Next Steps
  1. 30-minute intro call with the Recruiter.
  2. 30-minute call with the hiring manager.
  3. 60-minute assessment with hiring manager & Executive of CS.
  4. Final chat with the CS Team.


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