Strategic Customer Success Lead
2 weeks ago
TechSee is an innovative SaaS startup focused on Multi-Sensory AI solutions tailored for customer service and experience. Our company has revolutionized the customer and field service sectors by pioneering remote visual support, holding multiple patents in AI and augmented reality technologies.
Our Platform:
We offer a unique platform that integrates visual AI, LLMs, and AR to create customized AI Assistants, facilitating interactive experiences that empower businesses to deliver exceptional support at reduced costs. Our advanced generative AI technology can see, hear, and guide users through visual instructions on smartphones or PCs. We proudly serve a diverse clientele, including leading companies such as Vodafone, Orange, and Hitachi, along with numerous Fortune 500 organizations.
The Role:
We are seeking a motivated individual who excels in a startup atmosphere to manage and address the technical requirements of our strategic customers as part of our Customer Success team. This role is crucial in ensuring that our clients effectively implement, adopt, and expand their utilization of our solutions.
Key Responsibilities:
- Customer Relationship Management: Oversee all facets of the customer relationship for assigned accounts, including contracts, service level agreements (SLAs), education, and advocacy.
- Customer Adoption and Satisfaction: Drive high levels of customer adoption and satisfaction, ensuring clients meet their business objectives with TechSee.
- Technical Guidance: Provide expert technical support to customers, addressing product-related inquiries and analyzing product updates based on customer feedback.
- Implementation and Training: Collaborate with Sales and Product teams to facilitate seamless implementation of TechSee solutions and lead training sessions for effective product usage.
- Collaboration: Develop strong relationships with customers at all levels and establish clear communication plans with both internal and external stakeholders.
Qualifications:
- 3-6 years of relevant experience in an enterprise SaaS environment, preferably within the digital customer experience sector.
- Proven ability to manage enterprise customer relationships, ensuring high satisfaction and retention.
- Strong technical acumen with the ability to engage with technical resources and comprehend concepts such as security, APIs, and integrations.
- Exceptional organizational skills to manage a diverse portfolio of customers simultaneously.
- Excellent communication skills to foster strong relationships with customers and internal teams.
Why Choose TechSee?
At TechSee, we offer a competitive compensation package that includes a base salary and performance bonuses. Our benefits encompass comprehensive healthcare coverage, retirement plans, flexible work arrangements, and opportunities for professional development. We promote a dynamic work environment that values career growth, community engagement, and employee recognition. Join us in transforming the digital customer experience while enjoying a positive and rewarding workplace culture.
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