Strategic Customer Success Manager, Media and Sports

6 days ago

New York, New York, United States Hootsuite Full time
Job Title: Strategic Customer Success Manager, Media and Sports

We're seeking a highly skilled Strategic Customer Success Manager to join our team at Hootsuite. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our media and sports clients.

Key Responsibilities:
  • Manage a portfolio of high-value media and sports clients, providing strategic guidance and support to ensure their success with Hootsuite.
  • Develop and execute customized success plans to drive adoption, retention, and growth for our clients.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to identify and capitalize on new business opportunities.
  • Conduct regular business reviews and provide actionable insights to clients, ensuring they achieve their goals and objectives.
  • Stay up-to-date with industry trends and competitor activity, providing strategic recommendations to clients and internal stakeholders.
Requirements:
  • Proven experience in customer success, account management, or a related field, with a strong track record of driving business growth and customer satisfaction.
  • Deep understanding of the media and sports industries, including key players, trends, and challenges.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of quality and attention to detail.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a leading social media management platform, driving business growth and customer success for our clients.

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about customer success and the media and sports industries, we'd love to hear from you

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