IT Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States System One Full time
IT Support Specialist
Contract Position

ONSITE

The selected candidate will be responsible for configuring and maintaining hardware and software systems, as well as providing support for meeting rooms and managing support tickets.


Key Responsibilities:
  • Deliver daily Service Desk assistance for users in the Americas, with a focus on operational support.
  • Execute installation, configuration, and upkeep of desktops, laptops, software applications, mobile devices, and printers.
  • Prioritize the imaging, assembly, and distribution of PCs and mobile devices, along with desk setups.
  • Focus on PC upgrades and the deployment of Windows 11.
  • Address incoming requests and incidents from tickets, phone calls, and in-person inquiries.
  • Assist executives with meetings, video conferencing tools, and guest internet access.
  • Diagnose connectivity and application issues, conducting research and escalating as necessary.
  • Oversee all corporate IT equipment, including inventory management, maintenance, upgrades, and repairs.
  • Perform additional relevant tasks as assigned by the Regional IT Manager.
  • Ensure exceptional customer service and maintain a professional demeanor with all clients.
  • Cultivate and sustain strong working relationships with both internal and external stakeholders.
  • Conduct work efficiently and effectively, adhering to best practices and standardization protocols.

Essential Skills & Experience:
  • At least 3 years of experience in a corporate office environment.
  • Availability to work onsite five days a week.
  • Demonstrated experience in help desk support.
  • Strong understanding of current technologies.
  • Experience in supporting desktops, laptops, and mobile devices.
  • Proficiency in Microsoft Operating Systems and server applications.
  • Excellent client-facing and communication abilities.
  • Strong troubleshooting and multitasking capabilities.
  • Highly organized, detail-oriented, and exceptional customer service skills.
  • Willingness to learn new technologies and take on increasing responsibilities.

Preferred Skills & Experience:
  • Experience in a global enterprise organization.
  • Familiarity with Service Desk operations driven by SLA/KPIs.
  • Understanding of ITIL best practices.
  • Advanced knowledge of current technologies.
  • Expertise in desktop, laptop, server, and mobile device support.
  • Advanced support skills for Microsoft Operating Systems and Applications (Active Directory, O365, PowerShell).
  • Basic understanding of networking fundamentals in enterprise WAN/LAN environments.


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