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Technology Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Best Buy Full time

Position: Technology Support Specialist

Employment Type: Part-time

Role Overview: As a Technology Support Specialist, you will serve as the initial contact for individuals seeking assistance with their technological needs. We will equip you with the necessary training and resources to effectively inquire, listen attentively, document detailed information, and collaborate with fellow specialists to assist customers who seek our help.

Key Responsibilities:

  • Deliver prompt and positive service to customers during the check-in and checkout processes.
  • Identify technology-related issues by engaging with customers through questions, active listening, and providing clear follow-up inquiries.
  • Assist in setting up and troubleshooting technology devices for customers.
  • Manage service queues and keep customers informed with accurate status updates.
  • Communicate effectively and collaborate with team members.

Essential Qualifications:

  • Experience with consumer electronics and a willingness to learn.
  • Ability to work effectively within a team environment.
  • Strong prioritization and multitasking skills in a dynamic setting.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

Why Choose Us:

We are dedicated to fostering an environment where our employees can thrive both professionally and personally. Our comprehensive benefits package is designed to support your overall well-being and provide assistance during significant life moments.

Our Benefits Include:

  • Competitive compensation.
  • Generous employee discounts.
  • Financial savings and retirement options.
  • Support for physical and mental health.

About Our Company:

As part of the Best Buy family, you will contribute to our mission of enhancing lives through technology. We strive to humanize and personalize tech solutions for every stage of life, whether in our stores, online, or in customers' homes.

Our culture is built on a foundation of support and appreciation for our exceptional employees who make our success possible. We are committed to being a great workplace where you can explore unique career opportunities while being your authentic self.

Equal Opportunity Employer: Best Buy is proud to be an equal opportunity employer.