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Guest Services Coordinator

2 months ago


Kansas City, Missouri, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the Guest Services Coordinator role at our esteemed hotel. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring their stay is nothing short of extraordinary.

Compensation:

$15 - $18 hourly

Key Responsibilities:
  • Greet, register, and assist guests during check-in and check-out processes, providing room keys and relevant information.
  • Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs and questions regarding amenities, room availability, and special requests.
  • Resolve customer complaints effectively and professionally.
  • Collaborate with housekeeping to ensure all guest rooms are prepared and ready for new arrivals.
  • Maintain accurate records of guest accounts and transactions.
Qualifications:
  • Experience in handling phone inquiries and managing challenging situations.
  • Exemplary interpersonal, organizational, and customer service skills.
  • High school diploma, GED, or equivalent.
  • Familiarity with Microsoft Office and reservation management systems is preferred.
  • A minimum of one year of experience in the hospitality sector as a front desk agent or in a similar role is advantageous.
About Our Hotel

At Fairfield Inn and Suites in Kansas City Downtown Union Hill, we pride ourselves on offering a welcoming atmosphere in a vibrant neighborhood. Our hotel is conveniently located near various attractions, making it an ideal choice for both business and leisure travelers. Guests can enjoy spacious accommodations equipped with complimentary high-speed internet, flat-screen TVs, and essential amenities. Start your day with our complimentary breakfast and take advantage of our full-service business center and indoor heated pool.