Guest Services Representative

3 days ago


Kansas City, Missouri, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming experience for our guests, and supporting the sales and service teams in achieving their goals.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Assist guests with inquiries, resolve issues, and provide information about our products and services.
  • Support the sales and service teams by preparing documents, making phone calls, and performing administrative tasks.
  • Maintain a clean and organized workspace, ensuring a safe and welcoming environment for guests and colleagues.
  • Participate in ongoing training and development to improve customer service skills and knowledge of our products and services.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of Microsoft Office applications.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading automotive group and contribute to the success of our team.


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