Guest Service Representative

3 days ago


Kansas City, Missouri, United States Raymond Management Full time

**About Us**

We are a dynamic and growing hotel company, Raymond Management, dedicated to providing exceptional guest experiences. Our team-based culture is built on respect, appreciation, and a commitment to excellence.

**Job Summary**

We are seeking a highly motivated and customer-focused Guest Service Representative to join our front desk team. As a key member of our team, you will be responsible for promoting our 100% Satisfaction Guarantee, providing information to guests about the local area, hotel services, and amenities, and handling guest check-in and check-out in an accurate and efficient manner.

**Responsibilities**

  • Promote the company's 100% Satisfaction Guarantee
  • Provide information to guests about the local area, hotel services, and amenities
  • Handle guest check-in and check-out in an accurate and efficient manner
  • Provide exemplary guest service by demonstrating a personal commitment to making every guest satisfied
  • Continuously promote, communicate, and embody the RMC culture

**What We Offer**

  • Competitive wages
  • Paid vacation and sick time
  • Affordable health, dental, and vision
  • 401(k) retirement plan with company contribution
  • Teammate referral program
  • Hotel discount program
  • Check-ins at 30, 60, and 90 days
  • Career growth opportunities
  • A safe and healthy work environment

**Qualifications**

**Skills**

**Behaviors**

**Motivations**

**Education**

**Experience**

**Licenses & Certifications**



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