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Guest Services Coordinator

1 month ago

Kansas City, Missouri, United States Children's Mercy Kansas City Full time
About Us

At Children's Mercy Kansas City, we're dedicated to providing exceptional care to our patients and families. Our team is passionate about creating a welcoming environment that reflects our values of kindness, curiosity, inclusion, team, and integrity.

Job Summary

We're seeking a skilled Guest Services Specialist to join our team. As a key member of our Guest Services team, you'll be the first point of contact for our patients and families, providing exceptional customer service and ensuring a seamless experience.

Responsibilities
  • Complete the guest check-in process with accuracy and efficiency
  • Provide effective communication, engagement, and problem-solving for guests
  • Collaborate with Guest Services Leadership to identify opportunities for improvement and implement solutions
Requirements

We're looking for a candidate with 3-5 years of experience in hospitality or customer service. A high school diploma or equivalent is required. If you're passionate about delivering exceptional customer service and have a strong commitment to creating a welcoming environment, we encourage you to apply.

Benefits

At Children's Mercy Kansas City, we offer a comprehensive benefits package, including competitive pay, opportunities for professional growth, and a supportive work environment.

Why Work with Us?

We're committed to creating a diverse and inclusive workforce that reflects the communities we serve. Our patients and families come from all walks of life, and so do we. We believe that our greatest strengths come from the people who make up our team, and we're passionate about creating a workplace that is welcoming and inclusive for everyone.