Guest Services Coordinator

2 months ago


Kansas City, Missouri, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the Guest Services Coordinator role within our hospitality team. In this position, you will greet visitors, manage their account details, and ensure they enjoy a comfortable and pleasant stay.

Individuals looking for a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to consider this role.



Key Responsibilities

  • Greet, register, check-in, and check out guests at the hotel, providing room keys and numbers while accurately recording payment information.
  • Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs and questions regarding room availability, amenities, pricing, special requests, and loyalty programs.
  • Resolve customer complaints effectively when they arise.
  • Collaborate with housekeeping staff to ensure rooms are prepared for incoming guests.

Record Keeping:
Maintain precise records of all guest account information.

Required Qualifications

  • Experience in handling phone inquiries and managing challenging situations.
  • Exhibits outstanding interpersonal, organizational, and customer service skills.
  • High school diploma, GED, or equivalent educational background.
  • Familiarity with Microsoft Office and reservation management software.
  • Preferred: At least one year of experience in the hospitality sector as a front desk agent, receptionist, or guest service representative.


  • Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time

    We are seeking a dedicated and friendly Guest Services Coordinator to provide outstanding service to all visitors at Orangewood Inn & Suites KCI. Your role will involve greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a memorable stay. The ideal candidate possesses excellent communication abilities,...


  • Kansas City, Missouri, United States Hotel Lotus Stadium Full time

    Hotel Lotus Stadium is seeking a dedicated and courteous front desk receptionist to provide outstanding service to our guests. Your role will involve greeting visitors, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant experience during their stay. The ideal candidate will possess excellent communication...


  • Kansas City, Missouri, United States Children's Mercy Kansas City Full time

    About UsAt Children's Mercy Kansas City, we're dedicated to providing exceptional care to our patients and families. Our team is passionate about creating a welcoming environment that reflects our values of kindness, curiosity, inclusion, team, and integrity.Job SummaryWe're seeking a skilled Guest Services Specialist to join our team. As a key member of our...


  • Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus North in Kansas City, Missouri. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate records.Key...


  • Kansas City, Missouri, United States KMG Hotels Full time

    Job Title: Guest Service AgentAt SpringHill Suites by Marriott at World's of Fun, we're committed to providing our guests with an exceptional experience. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Guest Registration: Register guests into the hotel in a prompt...


  • Kansas City, Missouri, United States KMG Hotels Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott at World's of Fun. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Agent

    4 weeks ago


    Kansas City, Missouri, United States AC Hotel Kansas City Plaza Full time

    Opportunity:Guest Service AgentYour Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign guests to hotel rooms.Establish methods of payment and verify credit.Make and confirm reservations.Compute bills, collect payments, and...


  • Kansas City, Missouri, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Company. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.Key ResponsibilitiesLead and motivate a...


  • Kansas City, Missouri, United States Habitat for Humanity of Kansas City Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services 2 Representative to join our team at Habitat for Humanity of Kansas City. As a key member of our retail store team, you will play a crucial role in supporting our mission to provide affordable housing and critical home repair solutions to families in our...


  • Kansas City, Missouri, United States Springhill Suites Kansas City Plaza Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Springhill Suites Kansas City Plaza. As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Provide warm and welcoming...


  • Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn & Suites Kansas City Downtown-Crossroads. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and...


  • Kansas City, Missouri, United States KMG Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott at World's of Fun. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesRegister guests into the hotel...


  • Kansas City, Missouri, United States Hyatt Regency London Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Hyatt House Atlanta Perimeter Center. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Register guests and process check-in/check-out...


  • Kansas City, Missouri, United States Marriott International Inc Full time

    Job SummaryAs a Guest Service Expert at Marriott International Inc, you will be responsible for delivering exceptional guest experiences and creating a memorable and unique experience for our guests. You will take the initiative to provide a wide range of services, including setting tables, communicating with the kitchen, interacting and serving guests, and...


  • Kansas City, Missouri, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at the Sheraton Kansas City Hotel at Crown Center. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key ResponsibilitiesProvide exceptional guest service and ensure that...


  • Kansas City, Missouri, United States AEG Full time

    About UsAt CPKC Stadium, we're on a mission to revolutionize the world of women's sports. With a new crest, a state-of-the-art training facility, and the first stadium built specifically for a women's team, we're poised to write the next chapter in our journey. Our team is dedicated to providing world-class hospitality experiences that leave a lasting...

  • Guest Services Host

    4 weeks ago


    Kansas City, Missouri, United States Cap City Fine Diner Full time

    Job Title: Guest Services HostJob Summary:We are seeking a Guest Services Host to join our team at Cap City Fine Diner. As a Guest Services Host, you will be responsible for creating a positive first impression for our guests, ensuring their needs are met, and providing exceptional customer service.Key Responsibilities:Exemplify genuine hospitality standards...


  • Kansas City, Missouri, United States Raymond Management Full time

    **About Us**We are a dynamic and growing hotel company, Raymond Management, dedicated to providing exceptional guest experiences. Our team-based culture is built on respect, appreciation, and a commitment to excellence.**Job Summary**We are seeking a highly motivated and customer-focused Guest Service Representative to join our front desk team. As a key...


  • Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming experience for our guests, and supporting the sales and service teams in...


  • Kansas City, Missouri, United States Springhill Suites Kansas City Plaza Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Springhill Suites Kansas City Plaza. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...