Technical Support Analyst for Hospitality
2 weeks ago
As a key member of the IT Service Delivery team, the Support Analyst is responsible for providing initial level operational, functional, and technical assistance for Marriott's mobile applications and Mobile Guest Services. This role encompasses basic network connectivity and troubleshooting tasks.
CANDIDATE PROFILE
Education and Experience
Required:
3+ years of general work experience, including at least one year in one or more of the following areas:
- Business application support within a call center setting
- Technical customer service
- Hotel front or back office operations (sales, rooms management)
- High school diploma or equivalent
Preferred:
- Professional certifications such as ITSM, ITIL, or HDI
- Familiarity with contact center tools, including incident ticketing and call distribution systems
- Experience in supporting mobile device applications and operating systems
- Core knowledge of Marriott's primary business applications and systems
- Proven track record of strong customer service
- Ability to effectively manage complaint resolutions
- Experience with Property Management Systems or Business Application systems
- Strong written and verbal communication skills
- Proficient in listening and persuasion
- Background in supporting change management initiatives
- Strong team collaboration skills
- Experience with Knowledge Management products
- Proficiency in Microsoft Office and general desktop/laptop troubleshooting.
CORE WORK ACTIVITIES
- Responds to customer inquiries via phone, email, or chat in a timely manner, adhering to departmental policies.
- Creates and updates Help Desk incident or service tickets as per established procedures.
- Delivers exceptional customer service and follow-up for all Help Desk inquiries.
- Maintains and reviews documentation related to supported products and operating procedures.
Understands the correct procedures for logging into the ACD and maintaining availability status when not on scheduled breaks or other commitments with the Manager.
- Escalates issues to higher-level support and/or on-call support as well as critical issues to the Support Manager.
- Engages in basic tasks such as analysis, auditing, forecasting, research, and report generation.
- Responds to and resolves standard business requests with limited risk.
- Takes responsibility for personal work and contributes to team and departmental outcomes.
- Adheres to internal and external Service Level Agreements and standard operating procedures.
- Performs additional duties as required.
-
Technical Support Analyst
2 weeks ago
Dover, Delaware, United States Marriott Full timeJOB SUMMARYAs a vital member of the IT Service Delivery team, the Support Analyst is responsible for providing initial assistance for hotel operations, functional inquiries, and technical troubleshooting related to Marriott's mobile applications and Mobile Guest Services. This role encompasses basic network connectivity and troubleshooting tasks. The Analyst...
-
Collegewide Systems Analyst
5 days ago
Dover, Delaware, United States Delaware Technical Community College Full timeJob SummaryThis is a challenging and rewarding opportunity to join the Delaware Technical Community College team as a Senior Applications Development Specialist. As a key member of our Information and Instructional Technology Division, you will be responsible for designing, developing, and maintaining customized computer software applications for our...
-
Technical Support Engineer
2 weeks ago
Dover, Delaware, United States Tekscape Full timeJob OverviewPosition Title: Service Level Engineer ILocation: Remote with occasional travelEmployment Type: Full-TimeReporting To: Service Delivery DirectorSalary Range: $65,000 - $100,000 annuallyTravel Requirements:Up to 25% travel may be necessaryRegular visits to client sitesAll travel expenses will be reimbursedAbout Tekscape:Founded in 2007, Tekscape...
-
Senior Program Management Analyst
2 weeks ago
Dover, Delaware, United States Cherokee Nation Businesses Full timeJob OverviewPosition: Program Management AnalystThis role is essential for our governmental client and requires candidates to be a US Citizen, lawful resident alien, or a citizen of American Samoa or other territories with permanent allegiance to the United States.Key Responsibilities:Oversee technical documentation and deliver project and portfolio...
-
Healthcare Information Systems Analyst
3 days ago
Dover, Delaware, United States Intermountain Health Full timeJob SummaryThe Healthcare Information Systems Analyst is responsible for providing analysis, design, configuration, testing, implementation, and support of administrative, financial, or clinical information systems. This role requires a consultant-level professional with experience in all aspects of healthcare-related information systems.Key...
-
Data & BI Analyst II
1 month ago
Dover, Delaware, United States Chesapeake Utilities Corporation Full timePosition: Data & BI Analyst IILocation: Hybrid with minimum of 3 days a week in Newark, DE The Company is looking for a Data and BI Analyst II to be a key member of our Business Intelligence and Analytics team. The successful candidate will build and maintain strong relationships with business partners, while supporting the company's analytic capabilities...
-
System Analyst for ERP System Administration
2 days ago
Dover, Delaware, United States Stellar Enterprises Full timeAbout the RoleWe are seeking a highly skilled System Analyst to join our team at Stellar Enterprises. As a System Analyst for ERP System Administration, you will play a critical role in the administration of our ERP system, Sage x3 v11.Key ResponsibilitiesERP System Administration: You will be responsible for the day-to-day administration of our ERP system,...
-
Technical Support Technician
2 weeks ago
Dover, Delaware, United States HERTRICH Family of Automobile Dealerships Full timeJob OverviewPosition: Computer Maintenance Technician - IT - Level 1Become a vital member of our organization as a Computer Maintenance Technician - IT - Level 1. We are a mission-oriented company committed to delivering high-quality service. If you possess skills in diagnosing and resolving issues with computers and office technology, we encourage you to...
-
Fleet Management Analyst II
1 week ago
Dover, Delaware, United States DelDOT Full timeIntroduction Overview Elevate your career in the realm of government vehicle management with a leading Fleet organization. The Fleet Management Analyst II will play a pivotal role in supervising a diverse fleet of over 500 specialty vehicles. This includes the procurement, coordination, and deployment of various vehicle types, such as maintenance...
-
Financial Analyst I-II
2 weeks ago
Dover, Delaware, United States DelDOT Full timeOverview The individual in this role will assist in the interpretation of payroll policies for a diverse group of employees within the Maintenance & Operations sector. Key responsibilities include: providing guidance to staff through various communication channels, auditing payroll-related documents, managing timekeeping for a team of full-time and...
-
Financial Analyst I-II
2 weeks ago
Dover, Delaware, United States DelDOT Full timeOverview The individual in this role will assist in the interpretation of payroll regulations for a large workforce within the Maintenance & Operations sector. Key responsibilities encompass: providing guidance to personnel through various communication channels, reviewing timesheets and payroll reports, executing timekeeping tasks for a designated group...
-
Senior State Financial Analyst
1 week ago
Dover, Delaware, United States DelDOT Full timeOverview This role is integral to the support of the State's Electronic Payments (EP) Team. The EP Team is responsible for managing the State's Procurement Card (PCard) and Single Use Account (SUA) initiatives. This team collaborates closely with JP Morgan Chase (JPMC) to deliver exceptional service to cardholders while assisting state agencies and...
-
Fleet Management Analyst II
1 week ago
Dover, Delaware, United States DelDOT Full timeIntroduction Overview Elevate your career in the realm of government vehicle management with a leading Fleet organization. The Fleet Equipment Manager will oversee a diverse fleet of over 500 specialty vehicles, which includes the procurement, coordination, and deployment of various vehicle types such as Facility Maintenance Vehicles (e.g., snow...
-
Adjunct Instructor
5 days ago
Dover, Delaware, United States Delaware Technical & Community College Full timeJob SummaryWe are seeking a highly qualified Adjunct Instructor to join our team at Delaware Technical & Community College. The successful candidate will be responsible for teaching Paramedics courses and contributing to the development of our Allied Health Department.Key ResponsibilitiesDevelop and deliver high-quality instruction in Paramedics courses,...
-
Senior State Financial Analyst
2 weeks ago
Dover, Delaware, United States DelDOT Full timeOverview The role is designed to provide essential support to the State's Electronic Payments (EP) Team. This team is responsible for managing the State's Procurement Card (PCard) and Single Use Account (SUA) programs. The EP Team collaborates closely with JP Morgan Chase (JPMC) to deliver outstanding customer service to cardholders and assist state...
-
School-Based Behavioral Analyst
2 weeks ago
Dover, Delaware, United States ProCare Therapy Full timePosition OverviewProCare Therapy is seeking a dedicated Board Certified Behavior Analyst to join our team in a school environment. This role requires a minimum of 1+ years of experience as a Behavior Specialist, ideally within educational or pediatric settings.Key Responsibilities:Full-time commitment (37.5 hours per week) with on-site engagement.Provide...
-
Senior HRIS Analyst
1 week ago
Dover, Delaware, United States DelDOT Full timeOverview This position represents the advanced tier of HRIS responsibilities, offering system analysis, guidance, and training at the state level for HRIS applications that facilitate various functions, including Human Resources, Benefits, Payroll, Time and Attendance, and Pension Administration. In addition to the duties performed by the HRIS Analyst II...
-
Senior State Financial Analyst
2 weeks ago
Dover, Delaware, United States State of Delaware Full timeSenior State Financial AnalystThis role is essential in supporting the State's Electronic Payments (EP) Division. The Electronic Payments Division manages the State's Procurement Card (PCard) and Single Use Account (SUA) initiatives. This division collaborates closely with JP Morgan Chase (JPMC) to deliver exceptional service to cardholders while assisting...
-
Fleet Management Analyst II
1 week ago
Dover, Delaware, United States DelDOT Full timeIntroduction Overview Elevate your career with a pivotal role in managing a significant fleet of government vehicles. The Fleet Management Analyst will oversee a diverse array of over 500 specialty vehicles, including but not limited to, maintenance vehicles, law enforcement units, and specialized medical transport trucks. The ideal candidate will...
-
Nurse Navigator
2 days ago
Dover, Delaware, United States Universal Health Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Nurse Navigator to join our team at Dover Behavioral Health System. As a Nurse Navigator, you will play a critical role in ensuring the smooth flow of patients through our hospital, working closely with various departments to facilitate admissions, transfers, and discharges.Key...