Customer Service Representative

1 week ago


Fife Lake, Michigan, United States Oldcastle BuildingEnvelope Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Oldcastle BuildingEnvelope. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Maintain accurate records of customer interactions and transactions
  • Stay up-to-date on product knowledge and company policies to provide informed support to customers
Requirements
  • 1+ year of customer service experience in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and provide exceptional customer service
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program


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