Customer Service Representative
4 hours ago
Serves customers by providing product and service information, resolving product and service problems, and processing orders.
Key Responsibilities- Maintain broad knowledge of client products and services
- Use company software to help customers with door build drawings and standard and custom hardware selection
- Keep records of customer interactions and transactions
- Listen attentively to customer needs and concerns; demonstrate empathy
- Accurately take phone orders
- Data entry of faxed, emailed and phone in orders for production
- Help customers with pricing requests using company software
- Coordinate between sales and production to meet customer deadlines
- Notify customers of expected delivery date and time
- Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
- Assisting sales staff with expediting orders and communications with the production floor
- Assist in filing and communicating with other departments with reconciling paperwork
- Answer the telephone and direct callers to appropriate departments
- Greet customers in a courteous, friendly, and professional manner
- A minimum of 1-year previous customer service experience in residential or commercial industry or 5 years' experience working with aluminum storefront in either shipping and or fabrication of aluminum storefront
- Strong organizational and listening skills
- Ability to work independently and prioritize work with deadlines
- Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
- Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
- Ability to read, interpret and understand drawings and specifications
- Computer experience a must and typing of numbers with accuracy
- Previous customer service experience in architectural glazing systems industry preferred
Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
Additional InformationOnly online applications will be accepted. When applying, please provide full employment history. Pre-employment background & drug screening paid for by employer.
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