Guest Services Representative

1 week ago


Fife Lake, Michigan, United States Extended Stay America Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a strong commitment to delivering a high level of service, while also maintaining a safe and secure environment for all guests and associates.

Key Responsibilities
  • Assist guests with check-in, check-out, and room assignments
  • Respond to guest requests and resolve issues in a timely and professional manner
  • Process reservations, payments, and departures in accordance with company guidelines
  • Handle collection efforts of all in-house balances and maintain accurate accounting records
  • Setup, maintenance, and takedown of breakfast services when required
  • Maintain a clean and organized work area, including the front desk, lobby, and guest commons
  • Provide exceptional customer service, including responding to guest inquiries and converting them into reservations and occupied rooms
  • Collect relevant guest information and identify opportunities for sales and revenue growth
  • Participate in periodic property tours to ensure brand standards are met
  • Assist with reasonable accommodations for guests and provide support as needed
Requirements
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Ability to understand and communicate in English proficiently
  • Ability to operate the property management system technology
  • Ability to work through all shift reports and perform the audit function when necessary
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Ability to apply good judgment at all times
Benefits
  • Weekly pay
  • Competitive wages
  • Great working environment
  • Employee recognition programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health care and dependent care flexible spending accounts
  • Employer-paid basic life and AD&D insurance
  • Employer-paid long-term disability
  • Optional employee-paid voluntary benefits
  • 401(k) savings plan
  • Paid time off
  • Employee assistance program (EAP)
  • Employee perks program offering discounts to major companies
Compensation

Pay ranges for this position are as follows:

For Colorado, Washington, California, applicants only: Guest Services Rep Full Time - $[insert range] Hourly

For New York City (Whitestone) applicants only: Guest Services Rep Full Time - $[insert range] Hourly



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