Guest Services Representative
1 week ago
The Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a strong commitment to delivering a high level of service, while also maintaining a safe and secure environment for all guests and associates.
Key Responsibilities- Assist guests with check-in, check-out, and room assignments
- Respond to guest requests and resolve issues in a timely and professional manner
- Process reservations, payments, and departures in accordance with company guidelines
- Handle collection efforts of all in-house balances and maintain accurate accounting records
- Setup, maintenance, and takedown of breakfast services when required
- Maintain a clean and organized work area, including the front desk, lobby, and guest commons
- Provide exceptional customer service, including responding to guest inquiries and converting them into reservations and occupied rooms
- Collect relevant guest information and identify opportunities for sales and revenue growth
- Participate in periodic property tours to ensure brand standards are met
- Assist with reasonable accommodations for guests and provide support as needed
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to understand and communicate in English proficiently
- Ability to operate the property management system technology
- Ability to work through all shift reports and perform the audit function when necessary
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to apply good judgment at all times
- Weekly pay
- Competitive wages
- Great working environment
- Employee recognition programs
- Medical insurance
- Dental insurance
- Vision insurance
- Health care and dependent care flexible spending accounts
- Employer-paid basic life and AD&D insurance
- Employer-paid long-term disability
- Optional employee-paid voluntary benefits
- 401(k) savings plan
- Paid time off
- Employee assistance program (EAP)
- Employee perks program offering discounts to major companies
Pay ranges for this position are as follows:
For Colorado, Washington, California, applicants only: Guest Services Rep Full Time - $[insert range] Hourly
For New York City (Whitestone) applicants only: Guest Services Rep Full Time - $[insert range] Hourly
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