Customer Service Representative
5 days ago
Serves customers by providing product and service information, resolving product and service problems, and processing orders.
Key Responsibilities- Maintain broad knowledge of client products and services
- Use company software to help customers with door build drawings and standard and custom hardware selection
- Keep records of customer interactions and transactions
- Listen attentively to customer needs and concerns; demonstrate empathy
- Accurately take phone orders
- Data entry of faxed, emailed and phone in orders for production
- Help customers with pricing requests using company software
- Coordinate between sales and production to meet customer deadlines
- Notify customers of expected delivery date and time
- Resolves product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
- Assisting sales staff with expediting orders and communications with the production floor
- Assist in filing and communicating with other departments with reconciling paperwork
- Answer the telephone and direct callers to appropriate departments
- Greet customers in a courteous, friendly, and professional manner
- A minimum of 1-year previous customer service experience in residential or commercial industry or 5 years experience working with aluminum storefront in either shipping and or fabrication of aluminum storefront
- Strong organizational and listening skills
- Ability to work independently and prioritize work with deadlines
- Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
- Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
- Ability to read, interpret and understand drawings and specifications
- Computer experience a must and typing of numbers with accuracy
- Previous customer service experience in architectural glazing systems industry preferred
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