Customer Service Representative II
5 days ago
The Customer Service Representative II in our Seattle Service Center (Fife, WA) facility is a key role in our team. We are seeking a motivated individual who wants to grow with us and help us deliver exceptional customer service. As a Customer Service Representative II, you will be responsible for providing top-notch support to our customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service through phone, email, and in-person interactions
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to ensure seamless customer experience
- Stay up-to-date with product knowledge and industry trends
- Meet or exceed customer satisfaction targets
- Minimum 1-year previous customer service experience in residential or commercial industry or 5 years' experience working with aluminum storefront in either shipping and or fabrication of aluminum storefront
- Strong organizational and listening skills
- Ability to work independently and prioritize work with deadlines
- Excellent written and verbal communication skills
- Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
- Ability to read, interpret and understand drawings and specifications
- Computer experience a must and typing of numbers with accuracy
- Competitive pay
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Market competitive 401(k) match
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
At Oldcastle BuildingEnvelope, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. We deliver products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
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