Client Relations Coordinator

1 week ago

Tacoma, Washington, United States Bliss Law Group Full time
Position Overview

Are you prepared to be the essential link in a vibrant, award-winning legal practice? Bliss Law Group, recognized for excellence in workplace culture, is seeking qualified individuals to serve as the welcoming face and voice for our clients in the role of Client Service Specialist.

At Bliss Law Group, we prioritize every interaction, particularly the initial one. As a family law firm, our mission is to foster a positive and lasting impact on our clients' lives. In the capacity of Client Service Specialist, you will be the first point of contact, pivotal in creating a lasting first impression and foundational to our client relationships.

Your Responsibilities: The Front of House Guardian

This role requires a blend of exceptional customer service skills and operational acumen. It necessitates a combination of empathy, communication prowess, meticulous attention to detail, and technical proficiency. You will play a vital role in crafting memorable client experiences while helping to achieve the Firm's objectives.

Compensation:

$23 - $28 hourly

Key Responsibilities:

Your duties will encompass, but are not limited to:

  • Reception Duties: Be the friendly presence that clients first encounter, both in person and via phone.
  • Client Needs Assessment: Identify client requirements and ensure they are directed to the appropriate legal services.
  • Promoting Legal Services: Confidently articulate our services to potential clients, ensuring they comprehend the value we provide.
  • Client Onboarding: Manage all aspects of client intake, ensuring a seamless and professional experience.
  • Data Management & Reporting: Maintain accurate and up-to-date records, reporting metrics to leadership.
  • Client Comfort: Ensure that clients feel at ease and supported throughout their journey with us.
  • Appointment Scheduling: Oversee scheduling and calendar management with precision, avoiding conflicts and optimizing efficiency.
  • Client Relationship Management: Organize and maintain client information to support ongoing relationships.
  • Lobby Presentation: Keep our reception area inviting and professional.
  • Mail Coordination: Manage incoming and outgoing correspondence with care.
Qualifications:

Ideal Candidate Profile:

  • Relevant Experience: Previous experience in a legal environment or a high-end customer service setting is preferred.
  • Active Listening Skills: You possess the ability to actively listen and connect with individuals on a personal level, making them feel valued.
  • Sales Acumen: A basic understanding of sales techniques and the ability to discuss our services confidently is essential.
  • Data Management Skills: You recognize the importance of accurate data and take pride in your data entry capabilities.
  • Technologically Savvy: You enjoy utilizing technology to enhance efficiency and achieve results.

Ready to Contribute? If you are enthusiastic about delivering exceptional client experiences and wish to be part of a top-rated workplace, we encourage you to express your interest. Prepare a cover letter outlining what you believe are the three most critical qualities for success in this role.

About Bliss Law Group

Bliss Law Group is a specialized Family Law firm dedicated to transforming the process of family separation. Our mission is to be thought leaders and change-makers within our community.

Our team is our greatest asset, and we are committed to fostering an environment where careers flourish. Bliss Law Group has been recognized for its outstanding workplace culture.

We offer a vibrant company culture, competitive compensation, comprehensive benefits, and opportunities for professional growth.

While we celebrate hard work and excellence, we also emphasize the importance of a fulfilling life outside of work, reflecting our commitment to holistic growth.

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