Client Relations Manager

2 weeks ago


Tacoma, Washington, United States Compass Group Careers Full time
Job Overview

Position Title: Client Services Manager

Pay Grade: 13

Salary: $80,000

Company Overview: Compass Group is dedicated to enhancing workplace experiences through innovative solutions in food and service. Our brand, Canteen, focuses on providing exceptional service and culinary experiences to create a better environment for employees.

Role Summary: The Client Services Manager is responsible for ensuring the delivery of exceptional service to our clients, fostering long-term relationships, and enhancing customer satisfaction.

Key Responsibilities:

  • Maintain a high standard of service and communication to support the client base.
  • Identify new opportunities through surveys of existing accounts.
  • Analyze data for internal business reviews and meetings.
  • Conduct ongoing assessments of the managed business portfolio, focusing on vendor, client, and sector financial performance.
  • Coordinate internal resources to resolve field issues effectively.
  • Act as a liaison between clients and sectors to ensure effective communication of relevant information.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's Degree required.
  • 3-5 years of relevant experience.
  • Proven ability to prepare, analyze, and present complex business reviews to clients.
  • Strong interpersonal communication and negotiation skills with a focus on customer service.
  • Ability to apply analytical judgment and sound decision-making.
  • Excellent problem-solving skills.
  • Proficient in Microsoft Word and Excel.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plan
  • Paid Time Off and Holiday Time Off
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Various Health and Wellness Programs

Equal Opportunity Employer: Compass Group is committed to providing equal employment opportunities to all applicants and associates, ensuring fair treatment based on abilities and achievements.



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