Client Relations Manager
2 weeks ago
Position Title: Client Services Manager
Pay Grade: 13
Salary: $80,000
Company Overview: Compass Group is dedicated to enhancing workplace experiences through innovative solutions in food and service. Our brand, Canteen, focuses on providing exceptional service and culinary experiences to create a better environment for employees.
Role Summary: The Client Services Manager is responsible for ensuring the delivery of exceptional service to our clients, fostering long-term relationships, and enhancing customer satisfaction.
Key Responsibilities:
- Maintain a high standard of service and communication to support the client base.
- Identify new opportunities through surveys of existing accounts.
- Analyze data for internal business reviews and meetings.
- Conduct ongoing assessments of the managed business portfolio, focusing on vendor, client, and sector financial performance.
- Coordinate internal resources to resolve field issues effectively.
- Act as a liaison between clients and sectors to ensure effective communication of relevant information.
- Perform additional duties as assigned.
Qualifications:
- Bachelor's Degree required.
- 3-5 years of relevant experience.
- Proven ability to prepare, analyze, and present complex business reviews to clients.
- Strong interpersonal communication and negotiation skills with a focus on customer service.
- Ability to apply analytical judgment and sound decision-making.
- Excellent problem-solving skills.
- Proficient in Microsoft Word and Excel.
Benefits:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Retirement Plan
- Paid Time Off and Holiday Time Off
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Various Health and Wellness Programs
Equal Opportunity Employer: Compass Group is committed to providing equal employment opportunities to all applicants and associates, ensuring fair treatment based on abilities and achievements.
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