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Client Relations Specialist II

2 months ago

Tacoma, Washington, United States Clean Earth Holdings Full time

Client Relations Specialist II

Company Overview

Clean Earth Holdings is a prominent leader in the specialty waste management sector across the United States, offering comprehensive solutions for remediation, disposal, recycling, and beneficial reuse of contaminated materials, including hazardous and non-hazardous waste. Our extensive range of services caters to various industries, such as energy, infrastructure, commercial, industrial, retail, and healthcare.

Our distinct advantage lies in our ability to provide a unified, full-service approach to managing diverse waste streams for our clients. We pride ourselves on meticulous processes, unwavering diligence, and delivering unparalleled recycling solutions, all while ensuring exceptional customer service.

Every day, Clean Earth Holdings adopts a proactive and committed strategy towards recycling and the beneficial reuse of waste that would otherwise contribute to landfills. Our team of specialists is dedicated to crafting tailored waste disposal and recycling solutions that align with your company's specific needs and objectives.

Position Overview

Utilize your keen attention to detail as a Client Relations Specialist with a growing authority in environmental and regulated waste management.

As a vital member of a dedicated team comprising customer experience, sales, and compliance professionals, you will take charge of coordinating clients' waste disposal requirements in line with their service agreements. You will play a crucial role in the customer experience team, providing support to clients, internal operations, finance, logistics, and field personnel to ensure a high level of client satisfaction.

Key Responsibilities:

  1. Establish and maintain client account records, ensuring completeness and accuracy across all database systems.
  2. Review and prepare orders for precision in accordance with client contracts.
  3. Coordinate all aspects of client account execution scheduling.
  4. Manage order processes, including preparation, monitoring, scheduling, and reviewing, while ensuring all necessary documentation is maintained and accessible.
  5. Assist the finance team with collections as needed.
  6. Verify pricing accuracy and review orders for invoicing purposes.
  7. Compile client profiles by gathering relevant information and assigning codes, utilizing basic knowledge of hazardous waste coding and disposal requirements.
  8. Monitor and report on client progress to relevant team members as required.
  9. Collaborate with internal business analysis teams to prepare customer-facing reports and presentations.
  10. Provide clients with shipping and tracking reports, detailed manifests, and on-time delivery and pick-up updates.
  11. Collect data and information to create client presentations and other reports.

Qualifications:

Basic Requirements:

  • Bachelor's degree in Sciences, Arts, or Business.
  • Minimum of 1 year of experience in a customer service role.

Preferred Qualifications:

  • Familiarity with Salesforce, Ariba, or Coupa systems.
  • Proficiency in MS Excel and other Microsoft Office applications (Word, PowerPoint, Outlook).
  • Experience in waste characterization and handling, with knowledge of EPA/RCRA and DOT regulations.
  • Experience in managing service contracts.
  • Experience with web-based programs and proprietary online applications.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills in English.
  • Ability to lead account-specific projects.
  • Capability to manage multiple tasks simultaneously and meet deadlines.

Additional Information:

Clean Earth Holdings offers a competitive benefits package, including health, dental, vision, life, and disability insurance plans from the first day of employment; paid time off; wellness benefits; employee discount programs; tuition assistance; and a 401k plan with company matching.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.