Valet Services Supervisor

7 days ago

Milwaukee, Wisconsin, United States J|D Operational Services Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Parking Operations Manager to join our team at J|D Operational Services. The successful candidate will be responsible for managing all aspects of parking operations, including supervising staff, managing budgets, and ensuring exceptional customer service.

Key Responsibilities:
  • Supervisory Support:
    • Provide training and mentoring to junior staff members to ensure they have the necessary skills and knowledge to perform their duties effectively.
    • Provide critical feedback to junior staff on an as-needed basis to help them improve their performance and achieve their goals.
    • Develop and implement strategies to create a highly engaged and motivated team environment.
    • Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season.
    • Scope of authority - Disciplinary actions are to be carried out by the person in this role.
    • Oversee team member audits and follow-up to ensure all guidelines and policies are followed.
    • Encourage team member development and participate in employee interviews for all positions.
  • Communication:
    • Lead teams, internal or external, through visioning, stakeholder assessment exercises, and strategy development exercises.
    • Give direction in a clear and concise manner to staff who have sufficiently proven their ability to deliver without excess supervision.
    • Offer consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management, and staff.
    • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
    • Work through scheduled team meetings to develop strategies to improve employee satisfaction.
    • Ensure appropriate and timely investigation response to guest and employee concerns.
  • Operations:
    • Recognize bona-fide leads and immediately pass them onto management and Human Resources for additional vetting, intelligence gathering, and follow-up.
    • Responsible for hiring, training, and development of Parking Attendants, Cashiers, Maintenance, and Supervisors.
    • Create and maintain pertinent staffing schedules.
    • Responsible for managing all employees by setting work expectations and leadership standards.
    • Coordinate parking and transportation activities with other departments.
    • Develop and implement programs to improve guest and employee satisfaction.
    • Work closely with property management by attending weekly or daily meetings with GM (General Manager) and Valet Manager to build a relationship and ensure expectations are met.
    • Assist in managing operating budgets, labor, and non-labor budgets.
    • Uphold and implement programs to support community involvement and property management initiatives involving parking and valet operations.
    • Planning and executing customer service initiatives and daily game plans.
    • Submission of Various Reports to Headquarters – incident, deposit, daily field, monthly usage, and monthly operating statement.
    • Assurance of correct submission of property/departmental payroll with focus on controlling labor cost and maximizing revenue.
    • Responsible for accuracy of work from departmental supervisors.
    • Internal/External audit scheduling and supervision.
    Requirements:
    • Knowledge, Skills, and Abilities:
      • Leader – leads by example, supports growth agenda, strong public persona, and industry presence.
      • Motivator – supports and inspires staff to accomplish the mission, vision, and values of the firm.
      • Decision Making – able to make sound, well-informed, and objective decisions; able to perceive the impact and implications of decisions. Can commit to action even in uncertain situations in order to accomplish organizational goals.
      • Customer Service – able to assess the needs of the customers, provide information or assistance, resolve issues or problems, and satisfy expectations. Knows about available products and services and is committed to providing quality work.
      • Communicator – business developer, professionally leading the firm as a national service provider. Able to effectively communicate with team members and management.
      • Innovator – forward thinker that can imagine the possibilities of a national practice.
      • Highly Organized – able to multi-task to accomplish desired productivity levels and outcomes.
      • A high level of integrity.
      • Above average time management skills.
      • Expert Problem Solver - able to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and make recommendations.
      • Above average reasoning ability. Able to identify rules, principles, or relationships that explain facts, data, or other information; analyze information and make correct inferences or draw accurate conclusions.
      • Expert in Microsoft Office Suite applications.
      • Must be self-motivated, fast learner, with a high attention to detail.
      • Must be available to work on weekends, holidays, and nights, as required by season and role.
      • Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the day.
      • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
    • Education and Experience:
      • Associates or Four-year college degree a plus.
      • Minimum 2 years of operations management/supervisor experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred).
      • Working knowledge of parking and transportation systems software a plus.
    • Licensing/Certifications:
      • Valid in-state driver's license with a clean driving record.
    • Physical Demands:
      • While performing the duties of this job, the employee is regularly required to stand, sit for long periods of time, bend, use hands to manipulate (type), perform repetitive motions, talk and hear; walk; sit, and lift or move no more than twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
      • Willingness to work in the elements – heat, wind, snow, rain, etc. is required.
    • Mental Demands:
      • While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with occasional interruptions, and interact with staff and other organizations. Must have the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
    • Reporting Relationships:
      • Position reports to the Valet Manager.

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