Guest Services Supervisor

2 weeks ago


Milwaukee, Wisconsin, United States White Lodging Full time
About Us

Compensation:
$54,000-58,000
White Lodging is a prominent developer and operator of a diverse range of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the nation. We understand that the hospitality industry, much like life, revolves around the experiences we create for others. As a Front Desk Manager, you will play a pivotal role in embodying the essence of hospitality while fostering an environment that encourages personal growth and excellence.

Key Responsibilities

Daily Operations
  • Oversee all daily operations of the Front Office department.
  • Provide leadership and training, ensuring smooth shift management while mentoring front desk agents and supervisors.
  • Develop proactive hiring strategies and assist in conducting interviews for hourly positions.
  • Deliver exceptional service to guests and ensure that team members uphold the same standard, acting as a representative of our establishment.
  • Engage in hands-on tasks as necessary, managing responsibilities such as financial oversight, payroll, and scheduling.

Qualifications
  • Experience in hotel front desk operations is essential.
  • Previous leadership or supervisory experience in any sector is required.
  • Experience in a Westin hotel or similar upscale property is advantageous.
  • A strong passion for service complemented by a positive, proactive attitude.
  • A commitment to developing and mentoring team members, fostering a thriving work environment.
  • Ability to creatively solve problems and implement strategies to achieve desired outcomes.

Benefits
  • Comprehensive Medical, Dental, and Vision insurance from day one.
  • Generous Vacation/Paid Time Off (PTO) with rollover options.
  • Access to complimentary wellness resources.
  • Unlimited referral bonuses.
  • 401(k) plan with company matching.
  • Healthcare concierge services.
  • Opportunities for leadership development.
  • Tuition reimbursement programs.
  • Discounts on hotel accommodations, dining, and various travel/entertainment experiences.
  • Multiple properties in each market, providing greater opportunities for career advancement.

White Lodging is committed to fostering an inclusive workplace that values diversity. We encourage applications from all qualified individuals.

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